Hi, I’m
Tuyet Ta
Arlington
Summary
I am a dedicated customer service professional with a strong track record of resolving issues promptly and ensuring high customer satisfaction. My strengths include clear communication, empathy, and effective conflict resolution, which help build lasting customer relationships. I work well in team environments and contribute to shared goals through collaboration and reliability. Adaptable to changing situations, I stay focused on delivering consistent, high-quality service. My proactive and customer-focused approach supports both individual and organizational success.
Overview
4
years of professional experience
1
Certification
Work History
Winter Green Nails Spa
Customer Services
01.2022 - Current
Job overview
Customer Service Associate
Winter Green Nails Spa, DeSoto, TX
January 2022 – Present
- Managed front desk operations including guest check-in and check-out to ensure smooth customer experience.
- Coordinated appointments, meetings, and travel arrangements for staff and clients.
- Greeted customers warmly, engaged in friendly conversation, and addressed general inquiries.
- Maintained a clean and organized front office environment to promote a professional atmosphere.
- Directed guests based on visit purpose, ensuring timely assistance.
Education
Tarrant County College2100 Southeast Pkwy, Arlington, TX 76018
Associate of Arts from AA
08-2021
Tarrant County College 2100 Southeast Pkwy, Arlington, TX 76018
Associate of Science from Pre-med
Tarrant County College300 Trinity Campus Cir, Fort Worth, TX 76102
No Degree from Pharmarmacy Technician Program
07-2018
The University of Texas At ArlingtonArlington, TX
Bachelor of Science from Public Health
12-2024
The University of Texas At ArlingtonArlington, TX
Master of Science from Public Health
05-2027
Skills
- Communications
- Team problem-solving
- Customer service
- Research and Survey
- Microsoft Excel and Data collection
- Public volunteer and Public Internships
- Time Management
- Strategic Planning skills
- Collaboration and Teamwork
Accomplishments
- Designed and maintained inventory tracking spreadsheets using Microsoft Excel, enhancing accuracy and operational efficiency.
- Identified and resolved product issues through hands-on consumer testing, contributing to improved service quality and customer satisfaction.
Languages
Fluent in English
Fluently in Vietnamese
Internships
UTA Intern — 4Saints Episcopal Food Pantry
Fort Worth, TX | 2023–2024
- Reviewed Texas-based service providers offering similar support to 4Saints clients.
- Analyzed and categorized services provided by co-located organizations.
- Assessed potential local service providers to expand support in the Village of Lancaster.
- Designed and drafted a pilot survey to identify client needs beyond food assistance.
- Collaborated with a strategic team to research, analyze data, and plan community events.
- Assisted with unloading trucks, stocking inventory, and organizing food distribution.
- Checked in clients and guided them toward relevant community engagement opportunities.
Affiliations
- The University Of Texas At Arlington, Department of Kinesiology
Certification
- Certified, The Maverick Advantage — University of Texas at Arlington, 11/22/2024
- Certified, Communication Skills — CDC TRAIN, 04/08/2024
- Certified, Unit 2 – Syphilis — CDC TRAIN, 02/10/2024
- Certified, Unit 6 – HIV Infection and AIDS — CDC TRAIN, 02/24/2024
- Certified, Unit 7 – Tuberculosis — CDC TRAIN, 03/05/2024
- Certified, IS-20.24: Diversity Awareness Course 2024 — FEMA, National Disaster & Emergency Management University, 04/07/2024
- Certified, IS-02000: National Preparedness Goal and System Overview — FEMA, National Disaster & Emergency Management University, 02/28/2024
Interests
- Passionate about helping others and giving back to the community through volunteering.
- Regularly support shelters for the homeless, women, and animals by offering time and resources.
- Enjoy baking and pastry-making, exploring new recipes and culinary techniques.
- Actively participate in local advocacy groups to promote positive social change.
- Committed to personal development, self-improvement, and lifelong learning.
- Enjoy reading to expand knowledge and stay informed.
Timeline
Customer Services
Winter Green Nails Spa
01.2022 - Current
Tarrant County College
Associate of Arts from AA
Tarrant County College
Associate of Science from Pre-med
Tarrant County College
No Degree from Pharmarmacy Technician Program
The University of Texas At Arlington
Bachelor of Science from Public Health
The University of Texas At Arlington
Master of Science from Public Health
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