Tuyet Vi Le Dang
Pickerington,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Office Administrator
Zlaya Home Remodel and Hardscapes
2019.01 - Current
- Informed architects and clients of job progress while staying up-to-date on schedules and promptly addressing problems.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered main line phone system, routing calls, delivering messages to staff and scheduling appointments.
- Reconciled account files and produced monthly reports.
- Reviewed all drawings prior to bid to check for errors of omission.
- Communicated daily with vendors to keep project fully operational.
- Prepared detailed project estimates and reports for management review.
- Tracked project costs and other financial metrics to maximize profitability.
- Gathered financial information, prepared documents, and closed books.
- Diminished outstanding debts by analyzing accounts for issues.
SOES Coordinator
Electronic Classroom of Tomorrow
2011.03 - 2019.01
- Pulled daily error reports in the SOES database to identify disputed enrollments
- Responded to inquiries from school district personnel and provided schools with appropriate documentation to resolve errors
- Encouraged a collaborative relationship with school district personnel to obtain district cooperation to better define student enrollment status
- Maintained relationships with other departments to provide documentation schools for resolving funding errors
- Processed information change requests in the SOES and in SEP daily
- Maintained complete and accurate written documentation of SOES activity including documentation of unresolved errors
- Processed file uploads to the SOES database
- Maintained student SSID records
- Participated in internal and external meetings and trainings, as required
- Read and interpreted legal documentation to resolve errors in SOES
- Ensured all demographic information is accurate for testing purposes.
- Entered data, generate reports, and produce tracking documents.
- Gathered and organized materials to support operations.
- Delivered prompt service to prioritize customer needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
IT Student Assistant
Columbus State Community College
2007.11 - 2011.02
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Operated and provided support for copier, fax machine, scanner to students, staff and faculty
- Coordinated general computer lab procedures, and tasks.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor - Business Administration
Franklin University
12.2012
Associate - Business Administration
Franklin University
01.2011
Skills
- Administrative Support
- Spreadsheet development
- Word Processing
- Report Preparation
- Billing oversight
- Customer Engagement
- Project Management
- Document Scanning
- Database entry
- Inbound phone call handling
- Document Management
Languages
Vietnamese
Native or Bilingual
Timeline
Office Administrator
Zlaya Home Remodel and Hardscapes
2019.01 - Current
SOES Coordinator
Electronic Classroom of Tomorrow
2011.03 - 2019.01
IT Student Assistant
Columbus State Community College
2007.11 - 2011.02
Bachelor - Business Administration
Franklin University
Associate - Business Administration
Franklin University
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