Tvedta Kyett Melvin
Hope Mills,NC
Summary
Adaptable professional with a versatile background in quality control and customer service. Recognized for strong attention to detail and effective communication, ready to leverage expertise to enhance service quality and team performance.
Overview
27
27
years of professional experience
Work History
Quality Control Inspector
Soldier Support
Fort Bragg, NC
2022.10 - Current
- Responsible for complying with service tenders, tariffs, contract specifications and Government regulations used in handling of personal property.
- Inspect, document, and evaluate Transportation Service Providers (TSPs) or local agent performance in moving personal property of Department of Defense personnel for accurate packing/unpacking, crating/uncrating, loading/unloading and technical servicing of household appliances.
- Advocate between the Member/employee or local agent/TSP to resolve any problems, disagreements, to make on the spot action to bring deficiencies to the attention of the carrier/local agent to prevent any violations or other unethical practices that generate or contribute to low quality service.
Human Resource Assistant
DOCS And Dent Trust Government services
Fort Bragg, NC
2019.07 - Current
- Maintaining records and information for the United States National Guard
- Schedules examinations by coordinating appointments.
- Checking soldiers in and out during SRP
- Making sure all soldiers are physically able and prepared for deployment
Phlebotomist
Docs and Dent Trust Government Services
Fort Bragg, NC
2018.11 - Current
- Draws and/or collects blood samples and properly labels tubes, ensuring quantity of sample is sufficient for tests to be performed, inspects samples to identify visual need to recollect, prepares containers for collection, measures and records total volume on receipt of specimen, ensures specimens are collected in proper tube, correct anticoagulant, no anticoagulant, centrifuge specimens and aliquot samples into proper shipping container, exercises extreme care and precision in handling, processing and shipping specimens to reference labs for specialized testing as many samples are irretrievable if lost also perform EKG's, give immunization shots, pregnancy test and assure the health of active duty soldiers while using HR in SRP.
EVS Tech
AJ Services
Fort Bragg, NC
2013.05 - Current
- Keeping patient care rooms, surgical areas, offices and waiting areas clean using chemicals and disinfectants.
- Clean and sanitized equipment and furniture according to infection control policies.
- Maintaining a positive attitude while working with other staff as well as patients.
- Transporting patients to x-ray, ultra sound, CT, assisting nurses, doctors, and providers where ever needed.
Quality Control General Clerk III
Soldier Support
Fort Bragg, NC
2021.01 - 2022.10
- Maintaining and inputting data for soldiers in processing and out processing.
- Scheduling soldiers HHGs to be picked up and delivered.
- Intake of customer documents via face to face, emails, of fax.
- Selecting appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals.
- Accessing databases to retrieve and/or record information such as customer complaints or orders.
- Responsible for updating data bases with customer’s general contact information, and notes per customer interaction.
- Attend briefings with counselors in order to help intake, and review documentation for processing.
- Assist in the department in day to day filing.
EVS Tech
LINC
Fort Bragg, NC
2012.05 - 2013.05
- Keeping patient care rooms, surgical areas, offices and waiting areas clean using chemicals and disinfectants.
- Clean and sanitized equipment and furniture according to infection control policies.
- Maintaining a positive attitude while working with other staff as well as patients.
Receptionist
Halau Kaula Pediatrics
Mililani Town, HI
2010.01 - 2012.05
- Enter, manipulate and/or retrieve information and data from automated systems ((Essentris, AHLT, CHCS & T-System).
- Input health care providers orders via data entry.
- Maintain and monitor patient’s appointment schedules for clinic/practice.
- Quarter Nate and/or schedule patients appointments with other clinics or specialties.
- Receive patients and visitors as the initial point of contact, in person or telephonically.
- Record and relay messages and/or redirect calls.
- Provide information regarding the practice, policies, procedures and locations to patients, family members and staff.
Asisstant Manager
Kangaroo Express
Fayetteville, NC
2005.05 - 2010.01
- Maintaining the upkeep of the store, keying in inventory, ordering products, checking vendors in and out, making bank deposits and being responsible for payroll input.
- Customer service friendly at all times.
Shipping Clerk
Smithfield Foods
Tar Heel, NC
1998.08 - 2005.04
- Shipping and receiving clerk
- Processing orders from different companies, data entry, tracking inventory levels, handling all aspects of shipping and receiving, and keeping accurate Records.
- Compare identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
Education
Associates - Medical Administration
FTCC
Fayetteville, NC06.2017
High school diploma -
Terry Sanford High School
01.1997
Certified in Phlebotomy -
FTCC
Fayetteville, NCSkills
- Quality assurance
- Compliance inspection
- Data analysis
- Regulatory knowledge
- Process documentation
- Customer relationship management
Timeline
Quality Control Inspector
Soldier Support
2022.10 - Current
Quality Control General Clerk III
Soldier Support
2021.01 - 2022.10
Human Resource Assistant
DOCS And Dent Trust Government services
2019.07 - Current
Phlebotomist
Docs and Dent Trust Government Services
2018.11 - Current
EVS Tech
AJ Services
2013.05 - Current
EVS Tech
LINC
2012.05 - 2013.05
Receptionist
Halau Kaula Pediatrics
2010.01 - 2012.05
Asisstant Manager
Kangaroo Express
2005.05 - 2010.01
Shipping Clerk
Smithfield Foods
1998.08 - 2005.04
Associates - Medical Administration
FTCC
High school diploma -
Terry Sanford High School
Certified in Phlebotomy -
FTCC