Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Tyson Vogen

Salt Lake City,UT

Summary

Dynamic Bartender Shift Manager with proven expertise for eighteen years in Park City Utah in cocktail development and inventory management. Recognized for enhancing customer satisfaction through exceptional service and effective conflict resolution. Successfully planned events that boosted sales revenue, while training staff to uphold safety compliance and maintain high-quality standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Loma Park City
Utah, UT
07.2024 - 04.2025
  • Trained new bartenders on drink preparation and customer service standards.
  • Managed inventory levels and ordered supplies to ensure efficient bar operations.
  • Supervised bartending operations during high-volume shifts at Loma Park City.
  • Enforced safety and hygiene protocols to maintain a clean work environment.
  • Developed cocktail recipes to refresh the bar menu and attract clientele.
  • Collaborated with kitchen staff to ensure timely service of food and drinks.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.

Bartender Shift Manager

O Shucks
Park City, Utah
06.2021 - 04.2024
  • Supervised bartending operations during high-volume shifts at Loma Park City.
  • Trained new bartenders on drink preparation and customer service standards.
  • Managed inventory levels and ordered supplies to ensure efficient bar operations.
  • Enforced safety and hygiene protocols to maintain a clean work environment.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.
  • Developed cocktail recipes to refresh the bar menu and attract clientele.
  • Collaborated with kitchen staff to ensure timely service of food and drinks.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Encouraged team collaboration among staff members to maximize efficiency during peak periods.
  • Assessed employee performance regularly through observation and feedback sessions.
  • Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
  • Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
  • Enforced health codes and safety regulations in compliance with state laws.
  • Analyzed sales data to accurately forecast future demand for liquor orders.
  • Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
  • Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
  • Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
  • Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
  • Assisted in resolving customer complaints promptly and professionally.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Collected and organized daily till totals and tips.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Assistant Manager

Cantina
Park City, UT
04.2019 - 04.2021
  • Assisted in managing daily operations and staff scheduling at Cantina.
  • Coordinated training sessions for new employees on customer service standards.
  • Supported inventory management by tracking stock levels and ordering supplies.
  • Ensured compliance with health and safety regulations during food preparation.
  • Facilitated communication between management and staff to address operational issues.
  • Implemented promotional activities to enhance customer engagement and satisfaction.
  • Monitored cash handling procedures to maintain financial accuracy during shifts.
  • Resolved customer inquiries promptly to uphold Cantina's service quality standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Park City High
Park City, UT
06-2004

Some College (No Degree) - Communications

University of Utah
Salt Lake City, UT

Skills

  • Inventory management
  • Cocktail development
  • Customer service
  • Point of sale
  • Event planning
  • Staff training
  • Safety compliance
  • Cash handling
  • Conflict resolution
  • Team leadership
  • Menu knowledge
  • Vendor relations
  • Communication skills
  • Performance evaluation
  • Sales analysis

Affiliations

Fire fighter

title wining snowboarder

skydiving

Accomplishments

  • National title snowboarding

Certification

  • food handlers
  • tips and sips

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Bartender Shift Manager

Loma Park City
07.2024 - 04.2025

Bartender Shift Manager

O Shucks
06.2021 - 04.2024

Assistant Manager

Cantina
04.2019 - 04.2021

High School Diploma -

Park City High

Some College (No Degree) - Communications

University of Utah

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