Twakelia George
Elk Grove,CA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Insurance Specialist
Covered California Socal Enrollment Center
Remote
10.2023 - Current
- Obtained updated contact information from all subjects and verified data for accuracy.
- Input data into computer programs and filing systems.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Used software to process benefit transactions.
Lead Instructor 4
Central Valley Training Center
Sacramento, CA
10.2019 - 01.2024
- Created and implemented written and oral assessments.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Increased student participation by facilitating interesting and relevant events.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Developed classroom guidelines and assignment rules to communicate expectations.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Created and developed lesson plans to meet students' academic needs.
Human Resource Assistant
Mt. Scott Residential Facility
Portland, OR
10.2018 - 04.2019
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- CRIMS background checks.
- Staff scheduling to insure adequate client supervision and support
Care Provider
In Home Supportive Services
Sacramento, CA
09.2015 - 08.2018
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
Health Care Specialist
Health Net
Sacramento, CA
03.2011 - 06.2014
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
Associate of Arts - Human Services
Cosumnes River College
Sacramento, CA05.2017
Skills
- Special needs teaching
- Continuing education
- Group and individual instruction
- Adult Education
- Curriculum design
- Microsoft Excel
- Verbal and Written Communication
- Adobe Photoshop
- Microsoft Office
- Data Entry
- Training Materials and Documentation
- Employee Interviewing
- Orientation and Onboarding
- Presentation Materials
- Role Playing
- Tracking Protocols
- Needs Assessment
- Employee Performance Reviews
- Online Class Teaching
- Informational Packets
- Educational Materials
Certification
- Food Handlers Certificate
- First Aid/CPR Certified
Timeline
Medical Insurance Specialist
Covered California Socal Enrollment Center
10.2023 - Current
Lead Instructor 4
Central Valley Training Center
10.2019 - 01.2024
Human Resource Assistant
Mt. Scott Residential Facility
10.2018 - 04.2019
Care Provider
In Home Supportive Services
09.2015 - 08.2018
Health Care Specialist
Health Net
03.2011 - 06.2014
Associate of Arts - Human Services
Cosumnes River College