Overview
Work History
Education
Skills
Certification
Timeline
Generic

Twakelia George

Elk Grove,CA

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Insurance Specialist

Covered California Socal Enrollment Center
10.2023 - Current
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Input data into computer programs and filing systems.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Used software to process benefit transactions.

Lead Instructor 4

Central Valley Training Center
10.2019 - 01.2024
  • Created and implemented written and oral assessments.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Increased student participation by facilitating interesting and relevant events.
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
  • Developed classroom guidelines and assignment rules to communicate expectations.
  • Tested students on materials presented in workshops and classes to assess grasp of material.
  • Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Created and developed lesson plans to meet students' academic needs.

Human Resource Assistant

Mt. Scott Residential Facility
10.2018 - 04.2019
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • CRIMS background checks.
  • Staff scheduling to insure adequate client supervision and support

Care Provider

In Home Supportive Services
09.2015 - 08.2018
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided transportation and appointments management.
  • Developed rapport to create safe and trusting environment for care.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients

Health Care Specialist

Health Net
03.2011 - 06.2014
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Education

Associate of Arts - Human Services

Cosumnes River College
Sacramento, CA
05.2017

Skills

  • Special needs teaching
  • Continuing education
  • Group and individual instruction
  • Adult Education
  • Curriculum design
  • Microsoft Excel
  • Verbal and Written Communication
  • Adobe Photoshop
  • Microsoft Office
  • Data Entry
  • Training Materials and Documentation
  • Employee Interviewing
  • Orientation and Onboarding
  • Presentation Materials
  • Role Playing
  • Tracking Protocols
  • Needs Assessment
  • Employee Performance Reviews
  • Online Class Teaching
  • Informational Packets
  • Educational Materials

Certification

  • Food Handlers Certificate
  • First Aid/CPR Certified

Timeline

Medical Insurance Specialist

Covered California Socal Enrollment Center
10.2023 - Current

Lead Instructor 4

Central Valley Training Center
10.2019 - 01.2024

Human Resource Assistant

Mt. Scott Residential Facility
10.2018 - 04.2019

Care Provider

In Home Supportive Services
09.2015 - 08.2018

Health Care Specialist

Health Net
03.2011 - 06.2014

Associate of Arts - Human Services

Cosumnes River College

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Twakelia George