Twana C. Remo
Roswell
Summary
Dynamic and results-oriented practice manager and medical recruiter with over 24 years of comprehensive experience in the medical field, including 19 years dedicated to medical practice management. Expertise encompasses full-spectrum operations within medical offices and hospitals, demonstrating a strong commitment to ethical practices and integrity. Proven ability to drive recruitment strategies, sales, and optimize service operations, enhancing team performance and patient satisfaction. Adept at fostering collaboration among healthcare professionals while employing strategic planning and effective communication to excel in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Ancillary Services Manager
Southeastern Primary Care Partners
01.2023 - Current
- Schedules, coordinates, and conduct monthly staff meetings to educate the staff on all new initiatives, services and policies.
- Manage Ancillary services and training for 52 offices in the Southeastern Region.
- Perform efficiency audits of daily operations.
- Prepare budget, set goals, and manage performance.
- Set policies and procedures and ensure all services meet the objective of the organization.
- Manage expenses while meeting operational, financial, and service requirements.
- Direct and coordinates ancillary services such as point of care diagnostic services.
- Monitor, track and report on progress and performance, including budget.
- Lead Behavioral Health and Mobile Cardiac Telemetry team, offering mentoring, training, and guidance.
- Adjust project constraints as needed to deliver exceptional patient care while reaching key performance indicators.
- Led operational improvements to enhance patient care and service delivery efficiency.
- Developed staff training programs to elevate service quality and compliance standards.
- Managed vendor relationships to ensure optimal resource availability and quality service support.
- Analyzed service reports to identify areas of improvement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
Practice Manager of Operations
Heartland Dental
05.2021 - 10.2022
- Serve as a business partner with supporting Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
- Guide my team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles.
- Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
- Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
- Select, onboard, train, coach, and retain world-class team members.
- Review, analyze, forecast, profit and loss, and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance. Profit and loss statements. Projections.
- Streamlined operational workflows to enhance patient care and service delivery.
- Implemented effective scheduling systems to optimize staff utilization and reduce patient wait times.
- Led cross-functional teams to ensure compliance with regulatory standards and best practices in dental operations.
Office Manager /Regional Director of Collections
STAT Home Health
02.2018 - 04.2021
- Manage the daily operations of home health agency, accounts receivable, accounts payable, balancing, posting charges, deposits, email correspondence, budget, scheduling, orientation, prepare and submit documentation, assuring compliance with regulatory guidelines, payroll, medical director payroll, facilitate weekly KPI call (for my branches), daily-weekly-monthly reports, reconciliations, and quality assurance.
- Recruit, interview, hire, and process all necessary paperwork for new employees and enter employee information into payroll database.
- Managed high volume requisition load for 13 offices.
- Selected and interviewed top talent and collaborated with respective hiring managers on hiring decisions.
- Collaborated with Hiring Manager to determine salary, relocation packages, and sign-on bonuses.
- Maintain records and complete statistical reports concerning personnel related data.
- Process E-Verify background checks as needed.
- Run monthly employee reports.
- Keep in constant communication with communication with potential new hires.
Hospitalist Office Manager –Internal Medicine Residency Coordinator – PHYSICIAN DEVELOPEMENT
Willis-Knighton Health System
07.2008 - 01.2018
- Manage the daily function of medical office, accounts receivable, payments, balancing, billing, posting charges, deposits, email correspondence, budget, schedule LSUHSC residents, orientation, prepare and submit documentation, assuring compliance with regulatory guidelines.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Streamlined HR efficiencies, coordinated new hire orientation and provided onboarding training for new hires.
- Maintain employee personnel records.
- Assist with employee relations issues and collaboratively maintained consistency regarding Human Resources policies and procedures.
- Managing schedules, coordinating evaluations, facilitating recruitment and onboarding, and maintaining program databases.
- Ensure adherence to institutional, ACGME, and other accreditation requirements.
- Distributes, collects, and analyzes evaluation data to provide feedback to residents and faculty.
- Acts as a liaison between residents, faculty, program leadership, and other departments.
- Develops and distributes resident rotation schedules, call schedules. Vacation/leave schedules and meeting schedules.
- Coordinated patient care across multidisciplinary teams to enhance treatment outcomes.
- Developed and implemented evidence-based protocols to improve patient management efficiencies.
Education
Bachelor of Science - Business Accountancy – Public Relations
Northwestern State University
Natchiroches, LASkills
- Strategic planning for departmental goals
- Performance benchmarks
- Regulatory compliance management
- Operational policy framework
- Patient-centered medical solutions
- Strategic planning and results
- Comprehensive talent acquisition
- Employee relations and engagement
- Workforce management
- Schedule coordination
- Time optimization
- Service excellence
- Training program development
- Execution of process strategies
- Change execution strategy
- Comprehensive facility oversight
- Proficient in information systems
- Electronic documentation proficiency
- Meaningful use requirements
- Quality control audits
- Billing guidelines
- Accounts receivable
- Business management
- Finance
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Analytical reasoning
- Time management
- Goal oriented
- Workflow management
- Effective team leadership
- Trustworthy and honest
- Key performance indicator analysis
- Documentation and reporting
- Operational efficiency
- Work Planning and Prioritization
- Goal setting
- Continuous improvement
- Interpersonal relationships
- Project management
- Relationship building
- Analytical thinking
- Data management
- Business strategy development
- Budget control
- MS office
- Income optimization methods
- Revenue growth strategies
- Sales resource development
Timeline
Ancillary Services Manager
Southeastern Primary Care Partners
01.2023 - Current
Practice Manager of Operations
Heartland Dental
05.2021 - 10.2022
Office Manager /Regional Director of Collections
STAT Home Health
02.2018 - 04.2021
Hospitalist Office Manager –Internal Medicine Residency Coordinator – PHYSICIAN DEVELOPEMENT
Willis-Knighton Health System
07.2008 - 01.2018
Bachelor of Science - Business Accountancy – Public Relations
Northwestern State University