Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twana Obioma

Indianapolis,IN

Summary

Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering a collaborative environment and driving operational success through effective communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Area Supervisor

ResCare
04.2025 - Current
  • Supervises the provision of assistance to person(s) served to promote their physical, social, and psychological well-being, including ensuring that staff interactions with person(s) served promote the rights of the person(s) served to achieve an enhanced quality of life.
  • Ensure that each person served has an activity schedule developed implemented, and monitors and ensures staff follow procedures to promote optimum health care and behavior supports, including the implementation of services outlined in person(s) served service plan, and staff training.
  • Monitors and ensures staff complete all documentation as required to ensure quality services.
  • Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines.
  • Responsible for client funds, receipts, and proper documentation.
  • Ensures that staff are deployed appropriately and that staffing ratios are in compliance with regulatory and service plan requirements.
  • Ensures schedules are prepared and posted promptly and efficiently utilizes staff.
  • Conducts timely performance reviews and conducts staff counseling and corrective actions, including work Improvement plans and follow-up.
  • Provides timely and appropriate feedback and oversight on staff documentation, including daily progress notes, data sheets, and incident reports.
  • Assists with the review and tracking of incident and accident reports and participates as needed with investigations involving persons served and employees at assigned service sites.
  • Ensures applicable Occupational Safety and Health Administration compliance standards are met and all related training occurs. Document training and compliance with company and regulatory requirements.
  • Other duties as assigned.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Planned sequence of operations and established schedule.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Successfully drove new product lines to increase annual profits by 90%.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Improved team morale and productivity by implementing a monthly recognition program for outstanding performance.

Temporary Supervisor

University Michigan
02.2025 - 04.2025
  • Supervise employees while maintaining a clean, safe, aseptic environment in assigned areas.
  • Ensure that payroll is processed accurately and promptly by entering time and monitoring.
  • Timesheets and approving time for staff.
  • Drive staff productivity to meet target turnaround times and appraise employee efficiency.
  • Participate in recruitment and staff selection process.
  • Onboard new staff members.
  • Provide ongoing training and support to staff.
  • Assign work areas and/or project duties.
  • Collaborate with peers throughout Michigan Medicine to plan and execute projects.
  • Attend and participate in department staff meetings, professional development, and training courses.
  • Lead, motivate, and mentor staff.
  • Participate in quality management and patient satisfaction program.
  • Manage equipment allocation, usage, and condition ensuring that all equipment is always clean and professional in appearance.
  • Manage staff utilization to budget.
  • Conduct performance evaluations and check-ins.
  • Handle employee discipline and employee complaints/grievances when necessary.
  • Implement and verify compliance with safety and regulatory requirements and governing bodies.
  • Oversee service recovery efforts.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Clinical Care Coordinator

Centerstone
11.2022 - 01.2025
  • Oversee all aspects of Center operations.
  • Centerstone primarily works with clients directly 1:1 and in a group setting, connecting clients to resources.
  • Case management duties include updating treatment plans.
  • Clinical assessments to determine the level of need.
  • Provide life skills services individually and in a group setting with clients with diagnosed mental health and co-occurring substance use disorders.
  • Assist clients with suicidal ideations with an active plan, LGBTQ, transgendered, substance abuse, and mental disorders.
  • Patient observation.
  • Completed RELATE Training, LGBTQ Training, and ANSA Certification.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
  • Participated in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
  • Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
  • Assisted in developing and implementing staff training programs, promoting a culture of continuous learning and professional development among clinical team members.
  • Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
  • Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
  • Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
  • Contributed to the design of innovative programs targeting specific health conditions or population groups, increasing access to specialized services within the community.
  • Ensured seamless transitions between levels of care by effectively managing handoffs from acute to post-acute settings.
  • Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
  • Collaborated with interdisciplinary teams to optimize resource utilization, reducing costs while maintaining high-quality care standards.
  • Improved efficiency in case management tasks through the implementation of evidence-based best practices and standardized procedures.
  • Collaborated with store manager to maintain daily operations.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.
  • Assisted in the development of protocols for complex case management, leading to improved outcomes for high-risk patient populations.
  • Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.
  • Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
  • Implemented new policies and educated staff on changes.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Road Supervisor

RATP Dev
Indianapolis, IN
06.2022 - 10.2022
  • Oversee all aspects of Center operations.
  • Knowledge of the operational characteristics of buses.
  • Knowledge of dispatching functions including scheduling, routing, and use of pertinent forms.
  • Records, and applicable regulations and procedures.
  • Knowledge of office practices and procedures.
  • Coach bus operators on driving regularly / Monitor.
  • File incident reports/investigate accidents according to policy regulations.
  • Confirm if operators have their credentials before the schedule is set.
  • Set up vehicle line-up/yard pull-outs daily.

IT Manager

ProLogistix
Plainfield, IN
01.2022 - 05.2022
  • Company Overview: Seasonal
  • Install the software, Resolve IP address conflict, set up PCs, and Update inventory data.
  • Troubleshoot devices, knowledge of DHCP address utilization, and update applications.
  • Assist in interviewing candidates for the IT department.
  • Support includes hard disk drives, test towers, servers, monitors and keyboards, Zebra printers, barcode scanners, RF mobile terminals, PCs, and network switches/ hubs.
  • Submitted daily inventory reports and maintained spending accounts for merchandise.
  • Utilized many software systems: Kronos, Genesis, Installation management system & Avaya.
  • Seasonal

Installation Support manager

Lowe’s
Indianapolis, IN
07.2017 - 10.2021
  • Obtain installation schedules from installers and confirm times with customers for proactive communication, customer service oriented and administration.
  • Communicate with stores, installers, and customers to ensure the job/project can start on time, provide direct and backup contact information, and verify job/project scope to ensure successful service delivery.
  • End-to-end job/project workflow, communication, administration, customer service, and management (customers, installers, stores, and vendors).
  • Coached employees regarding their weekly performance/company expectations.

Central Dispatch Office (CDO)

Lowe’s
Indianapolis, IN
07.2017 - 10.2021
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service pricing, and technical problems for customers by asking clear and specific questions.
  • Rectify customer dissatisfaction professionally and that benefits both the customer and the company.

Customer Care Coordinator, Automotive

Stericycle
Indianapolis, IN
11.2015 - 07.2017
  • Always provide exceptional customer service to customers.
  • Strengthen clients’ brands by responding to customer inquiries, processing requests, and always striving to surpass expectations.
  • Update customer database systems with owner record changes, diary note entries, and workflow cases to completion.
  • Escalate customer or dealer issues to the manager as appropriate.
  • Ensure quality of service on all phone calls.
  • Ability to multi-task with phone and computer.
  • Adhere to company policies and responsibly manage time and attendance.
  • Assist with other duties as assigned.
  • Payroll Human Resources.

Substitute Teacher, Administrative

Kelly Services
Indianapolis, IN
08.2013 - 04.2015
  • Assume all duties of absent teachers by school rules and teacher instruction.
  • Maintain classroom routines, discipline procedures, and a positive learning atmosphere.
  • Modify general education curriculum for students.
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
  • Ensure assignment completion and carry out daily lesson plans.
  • Educated special needs students and followed any special IEP plans and DD/ID training.
  • Special needs care is provided to students who were diagnosed with a disability.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supervised lunchroom and recess activities.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
  • Contributed to positive school culture by participating in extracurricular activities and events.
  • Improved learning outcomes with tailored instruction for diverse student needs.
  • Encouraged critical thinking and problem-solving skills through project-based learning activities.
  • Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
  • Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
  • Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
  • Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
  • Developed and executed lesson plans to cover required curriculum effectively.
  • Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
  • Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
  • Integrated technology into lesson plans, increasing student interest and participation in subjects.

Education

Bachelor of Science - Healthcare Management

University of Phoenix
Online
04.2022

Master of Science - Public Health

Western Governors University
Online
12.2025

Skills

  • Team management
  • Production management
  • Task delegation
  • Multi-unit management
  • Employee performance management
  • Project management
  • Quality control
  • Cost reduction
  • Project planning
  • Documentation skills
  • Reporting skills
  • Customer service oversight
  • Company policy implementation

Timeline

Area Supervisor

ResCare
04.2025 - Current

Temporary Supervisor

University Michigan
02.2025 - 04.2025

Clinical Care Coordinator

Centerstone
11.2022 - 01.2025

Road Supervisor

RATP Dev
06.2022 - 10.2022

IT Manager

ProLogistix
01.2022 - 05.2022

Installation Support manager

Lowe’s
07.2017 - 10.2021

Central Dispatch Office (CDO)

Lowe’s
07.2017 - 10.2021

Customer Care Coordinator, Automotive

Stericycle
11.2015 - 07.2017

Substitute Teacher, Administrative

Kelly Services
08.2013 - 04.2015

Bachelor of Science - Healthcare Management

University of Phoenix

Master of Science - Public Health

Western Governors University

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