Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Hobbies and Interests
Timeline
background-images

Twana Payne

Memphis,Tn.

Summary

Dedicated and technically skilled professional with a versatile administrative support skill set developed through experience as an office manager. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Experienced with managing nutritional programs and leading team to deliver high-quality services. Utilizes strategic planning and evidence-based practices to improve nutritional outcomes. Strong understanding of regulatory compliance and care.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Nutrition Supervisor

Memphis Shelby County School
06.2018 - Current
  • Preformed a wide variety of specialized technical and responsible secretarial and program management clerical duties to assist with point of sales (POS), daily productions, inventory, payroll, training, and assigning staff in providing meal eligibility to students daily in a safe work environment.
  • Supervised meal planning and nutrition education for students, ensuring compliance with dietary guidelines.
  • Monitored inventory levels, implementing efficient ordering processes to minimize waste.

Office Administrative Assistant

Momentum Consulting
03.2014 - 07.2018
  • Managed scheduling and calendar coordination for executives, ensuring optimal time efficiency.
  • Streamlined office procedures by implementing organizational systems that improved document retrieval speed.
  • Liaised with vendors to negotiate service agreements and maintain supply inventory, enhancing operational continuity.
  • Developed training materials for new administrative staff, promoting consistency in office practices and procedures.

Nutrition Support

Memphis Shelby County School
09.2009 - 06.2018
  • Prep, prepared, & served food for students and staff. Assisted manager with inventory count, and usage of kitchen equipment & maintain safe work environment.

Sales Associate

Holliday's Fashion Store
04.2010 - 08.2011
  • Ensured high levels of customer satisfaction through excellent sales service while going the extra mile drive sales.

Cashier

Mapco Express
07.2008 - 02.2009
  • Basic understanding of sales principles and customer service practices to include issuing receipts, refunds, credits or change due customers.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent counting and reconciliation.
  • Resolved customer inquiries and complaints to enhance overall satisfaction levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

General Warehouse Lead Assembler

Paramount Staffing
09.2007 - 09.2008
  • Assessed customers’ needs and providing assistance and information on product features while maintaining in-stock and presentable conditions around assigned areas.
  • Implemented safety protocols, contributing to a secure work environment.
  • Prevented delays in production schedule by quickly resolving any issues that arose during the assembly process.
  • Assembled components according to specifications, ensuring compliance with quality standards.

Head Cafeteria Cook

Shelby County School
09.2006 - 05.2007
  • Supervised and instructed kitchen personnel in the safe, proper, and efficient use of kitchen equipment while overseeing the locking of the storeroom, freezer, and refrigerator, and maintaining of a correct monthly inventory.

Classroom Assistant& Bus Monitor

Shelby County Headstart
02.2004 - 05.2006
  • Prepared the physical environment of the classroom for lessons while ensuring teaching materials are ready to use.
  • Supported classroom activities and ensured a positive learning environment for children.
  • Collaborated with staff to maintain classroom organization and materials management.
  • Assisted teachers in managing class behavior, resulting in a more focused learning environment.
  • Managed attendance records, ensuring accurate documentation of each student''s presence or absence from class sessions.
  • Promoted a safe and nurturing atmosphere within the classroom, fostering emotional well-being among students.

Banquet Server

Peabody Hotel
10.2003 - 07.2004
  • Ensuring consistency in preparation and presentation of food items. Excellent people skills.
  • Delivered exceptional service during high-profile events, ensuring guest satisfaction and adherence to venue standards.
  • Coordinated setup and breakdown of banquet spaces, optimizing workflow and efficiency for seamless operations.

Hostess & Retail Assistant Manager

Elvis Presley Memphis
01.2001 - 05.2003
  • Supported sales and marketing managers by tracking, investigating, and reporting sales information, resolving problems.
  • Oversaw guest seating arrangements to optimize flow and enhance dining experience.
  • Trained and mentored new staff on customer service protocols and operational procedures.
  • Managed reservation systems, ensuring accurate bookings and timely updates for guests.
  • Coordinated with kitchen and wait staff to ensure smooth communication during peak hours.
  • Developed strategies to improve guest satisfaction through attentive service and feedback collection.
  • Implemented process improvements that reduced wait times during busy service periods.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Office Assistant Specialist

Wade Enterprises
02.2000 - 04.2002
  • Responsible for maintaining office filing and recordkeeping systems; entered, edited, and retrieved data, processed forms such as expenditure claims, employee time sheets, deposit forms, and purchase requisitions. Also, maintained databases, records, confidential files and other related information, for department needs.
  • Managed scheduling for meetings and appointments, ensuring optimal time allocation.
  • Processed incoming correspondence, prioritizing urgent communications for timely responses.
  • Maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted with inventory management, tracking supplies and ordering as needed.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Cashier & Customer Service Lead

Kroger Food Store
02.1999 - 02.2000
  • Assisted customers for check out. Scanned items, requested price checks, honored appropriate coupons, collected payment and gave change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and store navigation.
  • Trained new cashiers on register operations and customer service protocols.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Monitored cash drawer accuracy and balanced at shift end.

Education

Master's Degree of Business Administration -

Grand Canyon University
Phoenix, Arizona
07.2018

Bachelor of Science - Management & Organizational Development

Bethel College
McKenzie, TN
12.2015

High School Diploma -

SouthSide High School
Memphis, TN
05-1996

Skills

  • Office Management
  • Teamwork & Supervision
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Staff Development & Training
  • Microsoft Word, Excel, & Power point
  • Proficient with POS systems
  • Report & Document Preparation
  • Inventory Management
  • Menu planning

Certification

  • Serv-Safe, Memphis Shelby County School - 8 years

Languages

English
Full Professional

Interests

  • Volunteering at community kitchens and food-related charities
  • I like trying new recipes and food trends
  • Volunteering
  • Dancing
  • Volunteer Work

Hobbies and Interests

Reading, shopping, walking, and helping others.

Timeline

Nutrition Supervisor

Memphis Shelby County School
06.2018 - Current

Office Administrative Assistant

Momentum Consulting
03.2014 - 07.2018

Sales Associate

Holliday's Fashion Store
04.2010 - 08.2011

Nutrition Support

Memphis Shelby County School
09.2009 - 06.2018

Cashier

Mapco Express
07.2008 - 02.2009

General Warehouse Lead Assembler

Paramount Staffing
09.2007 - 09.2008

Head Cafeteria Cook

Shelby County School
09.2006 - 05.2007

Classroom Assistant& Bus Monitor

Shelby County Headstart
02.2004 - 05.2006

Banquet Server

Peabody Hotel
10.2003 - 07.2004

Hostess & Retail Assistant Manager

Elvis Presley Memphis
01.2001 - 05.2003

Office Assistant Specialist

Wade Enterprises
02.2000 - 04.2002

Cashier & Customer Service Lead

Kroger Food Store
02.1999 - 02.2000

Bachelor of Science - Management & Organizational Development

Bethel College

Master's Degree of Business Administration -

Grand Canyon University

High School Diploma -

SouthSide High School

Similar Profiles

CREATE PROFILE