Twana Pinkney
Summary
Results-driven professional with a robust background in training and development, skilled in enhancing team capabilities through innovative strategies. Proven success in designing and implementing impactful training programs that significantly improve employee performance and productivity. Renowned for a collaborative approach and adaptability in dynamic environments, consistently excelling in communication and problem-solving to drive organizational success. Committed to fostering a culture of continuous learning and development that aligns with company goals and empowers teams to achieve excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Direct Support Trainer
GHA Autism Supports
10.2018 - 08.2025
- Facilitated resident programming goals to enhance independence and community integration.
- Developed and monitored resident care policies and procedures for quality assurance.
- Supported residents with daily living activities, including bathing, eating, and medication administration.
- Executed clerical duties such as word processing, data entry, and phone management.
- Documented residents' goals to maintain accuracy of private health records.
- Conducted preliminary physical assessments, recording blood pressure, weight, and temperature results accurately.
- Evaluated trainee progress, providing constructive feedback and additional resources for continued growth.
SCS Liaison/Coach
Bridge Builders Academy
11.2020 - 05.2023
- Delivered direct service to SCS students while managing case files.
- Assisted in implementing Life Skills programs to enhance student development.
- Conducted intervention and prevention strategies during sessions to support at-risk youth.
- Developed individualized plans for SCS students through team collaboration.
- Oversaw academic life skills events and career planning on a regular schedule.
- Supervised training sessions for teachers on effective strategies for at-risk youth.
- Facilitated communication among students, families, and educators to improve engagement.
- Coordinated workshops promoting skill development and teamwork.
Developmental Specialist
Monarch
06.2008 - 02.2018
- Guided developmentally disabled adults through customized day programs.
- Identified training needs and developed content while evaluating existing programs.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Completed projects in alignment with target deadlines and financial objectives.
- Facilitated group sessions for clients with similar developmental needs, promoting social interaction and collaborative skill-building activities.
- Enhanced developmental progress by implementing personalized intervention strategies for individual clients.
House Manager
YABSA Group Home
09.2002 - 04.2008
- Streamlined daily operations to ensure safe and efficient household environment.
- Implemented cost-effective strategies, achieving significant expense reductions.
- Coordinated schedules for staff and residents to enhance productivity and satisfaction.
- Resolved conflicts promptly, maintaining a harmonious living space.
- Optimized resource allocation to improve overall household functionality.
- Collaborated with healthcare providers to develop comprehensive care plans, enhancing resident health outcomes.
- Monitored resident progress through assessments, facilitating targeted interventions for better care strategies.
- Developed recreational programs that fostered social skills and meaningful relationships among residents.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
Education
Associate - Business Administration
Stanly Community College
Albemarle, NC12.2025
Skills
- Microsoft Word and Excel
- Typing proficiency
- Crisis management
- Communication skills
- Team collaboration
- Case management
- Documentation practices
- Patient care strategies
- Program development
- Data entry accuracy
- Analytical thinking
- Crisis intervention techniques
- Life skills training
- Task delegation
- Motivational techniques
- Customer service
- Team leadership and supervision
Accomplishments
- Supervised team of 10 staff members.
- Trained and supported 4 to 10 individuals with autism and mental disabilities in daily living skills, leading to improved independence and confidence in completing personal tasks.
- Designed and implemented individualized training plans that aligned with client goals, resulting in consistent progress toward greater self-sufficiency.
- Mentored and coached new staff on best practices in direct support, de-escalation techniques, and person-centered care, improving team effectiveness and client outcomes.
- Maintained accurate documentation of client progress and behavior, ensuring compliance with organizational and state requirements while tracking measurable improvements.
Certification
- Certification
- CPR & First Aid
Timeline
SCS Liaison/Coach
Bridge Builders Academy
11.2020 - 05.2023
Direct Support Trainer
GHA Autism Supports
10.2018 - 08.2025
Developmental Specialist
Monarch
06.2008 - 02.2018
House Manager
YABSA Group Home
09.2002 - 04.2008
Associate - Business Administration
Stanly Community College
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