Desired Job Title
Independent ContractorOwner/OperatorWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteLocation: Douglasville, GA, US
Open to relocation: Yes
Open To Work
Verified
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Twana Walker
Douglasville,GA
Work Preference
Summary
Versatile project manager with expertise in client relations and a commitment to timely, high-quality delivery. Strong communication and problem-solving skills drive productivity and efficiency. Prepared to address complex challenges while maintaining focus on results and thorough documentation.
Overview
2
2
Certifications
20
20
Professional Hospitality
Work History
Independent Contractor
On-Demand Transport
Douglasville, Georgia
05.2018 - Current
- Coordinated pickups and deliveries across various locations, improving client satisfaction.
- Maintained records of transportation schedules and client communications, supporting operational efficiency.
- Managed vehicle inspections to ensure compliance with safety standards and regulations.
- Resolved client inquiries and issues promptly through effective communication.
- Utilized GPS technology for optimal route planning, reducing delays in delivery.
- Navigated diverse routes to maximize delivery efficiency and minimize transit times.
- Conducted quality control assessments to uphold high customer satisfaction levels.
- Consulted closely with clients throughout processes, incorporating feedback to improve service.
Owner/Operator
Spring Salon Suites
Smyrna, Georgia
01.2017 - 10.2020
- Managed daily salon operations and ensured high-quality client services.
- Oversaw salon finances, managing budgeting, payroll, and bookkeeping to ensure financial stability.
- Created targeted marketing strategies that increased client acquisition and retention.
- Promoted special offers through social media platforms to attract new customers.
- Conducted client consultations to understand their needs and preferences.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Resolved client complaints promptly to maintain customer satisfaction.
- Managed staff by recruiting, training and coaching employees.
- Recruited, hired, evaluated and disciplined service staff members.
- Maintained inventory levels for salon products and ordered supplies as needed.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Inspected workstations regularly to ensure they are clean and organized.
- Implemented health and safety protocols to ensure a clean work environment.
- Ensured that all safety protocols were followed in the salon at all times.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Reviewed financial reports monthly to pinpoint areas for business improvement.
Education
Associate of Applied Business - Business Administration
AIU
Atlanta05-2003
Skills
- Logistics management
- Fleet management
- Inventory management
- Quality control
- Safety compliance
- Contract negotiation
- Client coordination
- Customer relationship management
- Scheduling
- Workload management
- Time management
- Problem solving
- Effective communication
Certification
- The HIPAA Journal - Accredited HIPAA Training - 05/27/2026
- National CPR Foundation - Bloodborne Pathogens - 05/28/2026
Timeline
Independent Contractor
On-Demand Transport
05.2018 - Current
Owner/Operator
Spring Salon Suites
01.2017 - 10.2020
Associate of Applied Business - Business Administration
AIU