Summary
Work History
Overview
Education
Skills
Personal Information
Timeline
Work Preference
Generic
Twanda Booker
Open To Work

Twanda Booker

Loss Draft Associate
Sterling Heights

Summary

Dynamic Experience Coordinator with over 10 years in customer service and training facilitation. Proficient in problem-solving, leadership, and team organization, consistently improving operational efficiency. Achieved significant success in leading training for groups of 30-40, ensuring readiness for call center operations while meeting all performance metrics. Ready to leverage unique skills and experiences to drive success and enhance team collaboration in a fast-paced environment.

Work History

Customer Service Expert

Arise
  • Serve as the primary point of contact to address customer inquiries related to product purchases, manage returns of damaged or defective products, process orders, file claims, troubleshoot technical issues related to the client website, and coordinate with vendors to meet customer needs.

Professional Facilitator

Arise
  • Facilitated comprehensive training and education for new hires.
  • Orchestrated self-paced classes for 30-40 new hires, conducting sessions for four hours each day.
  • Prepared trainees for effective call handling.
  • Evaluated the implementation of client-specific handling policies.
  • Tracked progress hands-on to determine readiness for call center operations.
  • Monitored calls to ensure the achievement of all metric goals.

Customer Service Representative

Ameritech/SBC
  • Acted as Lead for call center team operations.
  • Managed calls to establish new services or provide repair assistance.
  • Resolved customer escalations with follow-up.
  • Processed payments by mail.
  • Exhibited some sales metrics in performance.

Loss Draft Associate

Proctor Financial
Troy, MI
08.2024 - Current
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Patient Advocate

Bristol Meyer Squibb
Sterling Heights, MI
09.2023 - 03.2024
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Entered details into computer systems and managed database of information.

Overview

3952
3952
years of post-secondary education
3
3
years of professional experience

Education

Bachelor of Science - Health And Human Services

Western Governors University
Salt Lake City, UT
11.2025 - 03.2026

Associate of Science - Health And Human Services

Ultimate Medical Academy
Clearwater, FL
06.2024 - 10.2025

High School - Business Management

Cass Technical High School

High School - Computer Science

Cass Technical High School

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork

Personal Information

Title: Experience Coordinator

Timeline

Bachelor of Science - Health And Human Services

Western Governors University
11.2025 - 03.2026

Loss Draft Associate

Proctor Financial
08.2024 - Current

Associate of Science - Health And Human Services

Ultimate Medical Academy
06.2024 - 10.2025

Patient Advocate

Bristol Meyer Squibb
09.2023 - 03.2024

High School - Business Management

Cass Technical High School

High School - Computer Science

Cass Technical High School

Customer Service Expert

Arise

Professional Facilitator

Arise

Customer Service Representative

Ameritech/SBC

Work Preference

Job Search Status

Open to work

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Salary Range

$45000/yr - $200000/yr

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Twanda BookerLoss Draft Associate