Twanda Covington
Southern Pines,NC
Summary
Dedicated ophthalmic assistant with proven expertise in patient care and HIPAA compliance. Skilled in managing patient flow and maintaining accurate records while fostering a supportive environment.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
24
24
years of professional experience
Work History
Opthamalic Assistant
Carolina Eye Associates P.A.
Pinehurst, NC
02.2026 - Current
- Supported front office operations by greeting patients and managing phone inquiries efficiently.
- Coordinated with medical staff to ensure timely patient flow during office visits.
- Maintained accurate patient records and documentation in compliance with privacy regulations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assists ophthalmologists during patient exams and procedures
- Perform basic eye tests
- Record patient histories and vital signs
- Educate patients on surgical procedures and follow up care
- Help manage patient flow, appointments, and front desk tasks
- Ensure cleanliness and aseptic technique in clinical settings
Electronic Imaging Tech
FirstHealth of the Carolinas Inc.
Pinehurst, NC
06.2003 - Current
- Analyzed data from diagnostic tests and generated reports summarizing findings accurately.
- Maintained detailed records of patient data such as test results, diagnoses, and treatments.
- Developed protocols for image capture, processing, and storage, ensuring optimal performance of the imaging system.
- Facilitated smooth communication between patients, physicians, and staff members to ensure a seamless experience for all parties involved.
- Reduced patient wait times by effectively managing appointment scheduling and prioritizing urgent cases.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Trained and supervised new Electronic Imaging Techs.
Cashier
FirstHealth of the Carolinas Inc.
Pinehurst, NC
12.2001 - 06.2003
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Provided excellent customer service, resolving inquiries and ensuring satisfaction during each interaction.
- Trained new cashiers on operational procedures and customer engagement strategies to enhance team performance.
- Maintained cash drawer accuracy through diligent reconciliation at beginning and end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reduced processing errors by meticulously following transaction procedures.
Education
Opthamology Assistant - Opthamology
Sandhills Community College
Pinehurst, NC12-2025
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Patient Care
- HIPPA Compliance
- Patience and Empathy
- Problem-Solving
- Written and Verbal Communication
- Professionalism and Courtesy
- Customer Service
- Teamwork
- Work Ethic and integrity
- Phone Etiquette
Timeline
Opthamalic Assistant
Carolina Eye Associates P.A.
02.2026 - Current
Electronic Imaging Tech
FirstHealth of the Carolinas Inc.
06.2003 - Current
Cashier
FirstHealth of the Carolinas Inc.
12.2001 - 06.2003
Opthamology Assistant - Opthamology
Sandhills Community College