Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Twanda Grimes

Summary


Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Department Supervisor

Lowe's
06.2021 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team employees, delegated tasks and held each employee accountable for completing assignments.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Fulfillment Team Lead

Lowe's
05.2019 - 06.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Observed packing operations to verify conformance to specifications.
  • Fulfilling and staging online orders in a timely manner.
  • Following up with customer out of stock and passed due order pickup product.

Install Sales Manger

Lowes Home Improvement
11.2015 - 05.2019
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Maintained detailed records on installation projects including budgets, timelines, client interactions for easy reference during future engagements.
  • Proactively resolved customer concerns or issues related to installations or products, fostering long-term loyalty and trust in the company''s brand.
  • Evaluated market trends and competitor activities, adjusting sales tactics to maintain a competitive edge.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Inventoried installation supplies before scheduling installations or ordering more.
  • Maintained relationships with return customers.
  • Played a key role in the successful expansion of the company''s product portfolio, identifying new opportunities for growth.
  • Optimized workflows by introducing process improvements aimed at reducing errors, increasing productivity, and minimizing costs.
  • Established a high-performance culture within the team through goal-setting, accountability measures, and regular feedback sessions.
  • Streamlined installation processes for increased efficiency and reduced project turnaround times.
  • Developed strong relationships with vendors, resulting in timely delivery of products and services.
  • Enhanced team performance by providing ongoing training, coaching, and support to sales staff.
  • Provided valuable insights into customer needs/preferences which informed decision-making around inventory management or future product development.

Education

High School Diploma -

John Marshall
Chicago, IL

High School Diploma -

Penn Foster Career School
Scranton, PA

No Degree - Business

Wilmington University
New Castle, DE
04-2022

Skills

  • Customer service
  • Problem resolution
  • Problem-solving
  • Customer relations
  • Time management
  • Leadership skills

Order management

Order processing

Decision-making

Accomplishments

  • Achieved Excellent customer service through effectively surveys by helping and engaging with each customer by using S.M.A.R.T customer service

Timeline

Department Supervisor

Lowe's
06.2021 - Current

Fulfillment Team Lead

Lowe's
05.2019 - 06.2021

Install Sales Manger

Lowes Home Improvement
11.2015 - 05.2019

High School Diploma -

John Marshall

High School Diploma -

Penn Foster Career School

No Degree - Business

Wilmington University

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Twanda Grimes