Lequisha Prioleau
Rochester,NY
Summary
Professional Care Advocate with proven success in delivering compassionate support and advocacy for patients and families. Strong focus on team collaboration and adaptability, ensuring seamless service delivery. Skilled in communication, conflict resolution, and resource coordination. Reliable and results-driven, consistently meeting changing needs of clients and colleagues.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Volunteers of America Upstate New York
01.2024 - 01.2025
- Assisted individuals and families experiencing homelessness in securing safe and stable housing.
- Completed assessments, service plans, housing searches, and move-in coordination.
- Ensured all HUD documentation and compliance requirements were met.
- Conducted home visits, phone check-ins, and ongoing client engagement.
- Collaborated with landlords, the Rochester Housing Authority, and community agencies.
- Coordinated referrals and provided transportation when needed.
Administrative Assistant
Action for a Better Community
2022 - 2024
- Handled communications between staff and clients, including preparing accurate correspondence and routing mail.
- Organized and updated filing systems to ensure efficient record retrieval.
- Directed incoming calls and inquiries to appropriate departments for streamlined support.
- Assisted with administrative duties including scheduling, data entry, and documentation management.
- Covered agency phones and crisis lines to support individuals experiencing difficult or traumatic situations.
Family Care Advocate
Action for a Better Community
2002 - 2024
- Conducted intakes, assessments, home visits, and family goal planning.
- Facilitated family meetings to set goals and track progress toward achieving desired outcomes.
- Provided crisis intervention and supported families in achieving greater stability and self-sufficiency.
- Ensured compliance with Head Start/Early Head Start family engagement standards.
- Coordinated community referrals for food, housing, healthcare, and social services.
- Documented case activity and maintained accurate data entry.
- Collaborated with multidisciplinary teams to address family needs.
- Conducted comprehensive family assessments to identify needs and develop personalized care plans.
Education
Minor Degree - Human Services
Monroe Community College
Rochester, NY01-2007
Associate Degree - Liberal Arts
Monroe Community College
Rochester, NY01-2007
Skills
- Case Management & Assessments
- Crisis Intervention
- Motivational Interviewing
- Housing Advocacy
- Family Engagement & Support
- Community Resource Coordination
- Mental Health & Substance Use Support
- Documentation & Data Entry
- Microsoft Office Suite
- Interpersonal & Communication Skills
- Time Management & Multitasking
- Cultural history
- Healthcare
- Self-awareness
- Professional boundaries
Certification
- Family Development Credential (FDC)
- First Aid / CPR / AED
Timeline
Housing Case Manager
Volunteers of America Upstate New York
01.2024 - 01.2025
Administrative Assistant
Action for a Better Community
2022 - 2024
Family Care Advocate
Action for a Better Community
2002 - 2024
Minor Degree - Human Services
Monroe Community College
Associate Degree - Liberal Arts
Monroe Community College
Military Service
- Army National Guard – United States
- Rank: PF1 (1982–1984)
- MOS 05-Charlie: Radio Teletype Operator