Hi, I’m
TWANDA S. EVANS
Branch Operations Manager
Atlanta,GA
Overview
25
years of professional experience
Work History
Wells Fargo BankGriffin, GA
Branch Operations Associate Manager
08.2023 - 01.2025
Job overview
- This role involves leading and supervising teller operations to ensure exceptional customer service, compliance, and efficient daily operations.
- Responsibilities include managing the teller line, providing feedback for service improvement, resolving operational issues, and developing a diverse team to meet business objectives.
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
- Mentor and guide talent development of direct reports and assist in hiring talent.
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
Wells Fargo BankUnion City, GA
Lead Bank Teller
01.2019 - 08.2023
Job overview
- As a Lead Bank Teller at Wells Fargo, I manage a team of 10 employees, ensuring accurate and efficient customer service.
- I lead risk management, identify potential fraud, and foster positive habits through coaching and training.
- My planning and motivational skills have significantly increased team morale and productivity.
- Managed a team of 10 employees in a fast-paced environment, ensuring customer needs were met efficiently.
- Motivated and educated a dynamic team to resolve concerns and transactions accurately, demonstrating leadership and mentoring skills.
- Leads risk management efforts by adhering to policies and procedures.
- Identified potential fraud and risk accounts, taking appropriate actions to prevent loss.
- Increased team morale through coaching, training, and motivational skills, fostering a positive and supportive work environment.
Wells Fargo BankPeachtree City, GA
Bank Teller
11.2017 - 01.2019
Job overview
- As a Bank Teller at Wells Fargo, I processed transactions with integrity and maintained a balanced drawer.
- I collaborated with colleagues to guide customers professionally, using strong interpersonal skills, self-control, and patience.
- I also tracked wire transfers and presented new account services transparently.
- Accurately processed customer transactions, maintaining a balanced drawer and demonstrating integrity in handling financial matters.
- Collaborated with fellow tellers to greet and guide customers professionally, showcasing strong interpersonal skills.
- Engaged in active listening and proactive communication to meet customers’ financial needs, reflecting self-control and patience.
- Tracked and communicated wire transfers for business and personal accounts, presenting new account services with honesty and transparency.
Clayton County Public SchoolsClayton County, GA
Substitute Teacher
08.2017 - 01.2019
Job overview
- As a Substitute Teacher at Clayton County Public Schools, I developed engaging lesson plans, maintained a safe learning environment, and ensured seamless learning by completing all assigned duties.
- My strong social orientation and dependability fostered a collaborative and cooperative educational environment, meeting the needs of parents, students, and teachers.
- Developed and delivered engaging lesson plans and activities, enhancing student participation and motivation.
- Maintained a safe and creative learning environment through effective classroom management and clear rules.
- Professionally and promptly completed all duties assigned to absent teachers and paraprofessionals, helping students continue their learning seamlessly.
- Consistently interacted with parents, students, and teachers to foster a collaborative and cooperative educational environment, ensuring everyone’s needs were met.
Georgia Power CompanyAtlanta, GA
Customer Service Representative
04.2000 - 12.2016
Job overview
- At Georgia Power Company, I achieved a 98% accuracy rate in processing service requests and efficiently handled customer complaints.
- I demonstrated excellent communication and problem-solving skills.
- Achieved a 98% accuracy rate in processing customer service requests.
- Performed account collection tasks, billing adjustments, and resolved customer complaints with high efficiency.
- Processed payments to customer accounts with exceptional accuracy.
- Documented customer interactions to enhance future productivity for coworkers.
- Demonstrated excellent communication and problem-solving skills in handling customer inquiries and issues.
Timeline
Branch Operations Associate Manager
Wells Fargo Bank
08.2023 - 01.2025
Lead Bank Teller
Wells Fargo Bank
01.2019 - 08.2023
Bank Teller
Wells Fargo Bank
11.2017 - 01.2019
Substitute Teacher
Clayton County Public Schools
08.2017 - 01.2019
Customer Service Representative
Georgia Power Company
04.2000 - 12.2016
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