TWANDA S. EVANS
Atlanta
Summary
Experienced leader skilled in project coordination, streamlining logistics, and team management. Known for delivering outstanding client experience through clear communication and adaptability.
Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach.
Overview
26
26
years of professional experience
Work History
Substitute Teacher
Clayton & Fulton County Public Schools
01.2025 - Current
- Creating interactive lesson plans and activities that boost student engagement and motivation.
- Cultivates a safe, creative classroom environment through effective management and clear communication.
- Seamlessly fulfilling all responsibilities for absent teachers, ensuring uninterrupted learning for students.
- Building strong relationships with parents, students, and staff to foster a collaborative educational atmosphere.
- Coordinating logistics and managing student participation for school-wide events, driving successful outcomes through teamwork.
Branch Operations Associate Manager
Wells Fargo Bank
Griffin, GA
08.2023 - 01.2025
- Led and supervised risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
- Leveraged interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
- Developed a diverse team of direct reports to achieve full potential and meet established business objectives.
- Mentored and coached staff to deliver high-quality service at client-facing events and branch functions.
- Collaborated with cross-functional teams to improve customer service and colleague experience, and related performance management processes and tools.
Lead Bank Teller
Wells Fargo Bank
Union City, GA
01.2019 - 08.2023
- Managed a team of 10 employees organizing workflow and delegating tasks in a fast-paced environment, ensuring customer needs were met efficiently.
- Motivated and educated a dynamic team to resolve concerns and transactions accurately, demonstrating leadership and mentoring skills.
- Oversaw risk management and compliance efforts by adhering to policies and procedures.
- Identified potential fraud and risk accounts, taking appropriate actions to prevent loss.
- Increased team morale through coaching, training, and motivational skills, fostering a positive and supportive work environment.
Bank Teller
Wells Fargo Bank
Peachtree City, GA
11.2017 - 01.2019
- Accurately processed customer transactions, maintaining a balanced drawer and demonstrating integrity in handling financial matters.
- Collaborated with fellow tellers to greet and guide customers professionally, showcasing strong interpersonal skills.
- Engaged in active listening and proactive communication to meet customers’ financial needs, reflecting self-control and patience.
- Tracked and communicated wire transfers for business and personal accounts, presenting new account services with honesty and transparency.
Substitute Teacher
Clayton County Public Schools
Clayton County, GA
08.2017 - 01.2019
- Developed and delivered engaging lesson plans and activities, enhancing student participation and motivation.
- Maintained a safe and creative learning environment through effective classroom management and clear rules.
- Professionally and promptly completed all duties assigned to absent teachers and paraprofessionals, helping students continue their learning seamlessly.
- Consistently interacted with parents, students, and teachers to foster a collaborative and cooperative educational environment, ensuring everyone’s needs were met.
- Coordinated classroom logistics and managed student participation during school-wide functions. Fostered collaboration among students and staff for successful event outcomes.
Customer Service Representative
Georgia Power Company
Atlanta, GA
04.2000 - 12.2016
- Achieved a 98% accuracy rate in processing customer service requests.
- Performed account collection tasks, billing adjustments, and resolved customer complaints with high efficiency.
- Processed payments to customer accounts with exceptional accuracy.
- Documented customer interactions to enhance future productivity for coworkers.
- Demonstrated excellent communication and problem-solving skills in handling customer inquiries and issues.
Education
Master of Strategic Leadership - MSLD
Clayton State University
Morrow, GA05-2022
Bachelor of Science - Urban Studies
Georgia State University
Atlanta, GA12-1997
Skills
- Event Planning & Coordination
- Project Management
- Vendor & Stakeholder Relations
- Budgeting & Resource Allocation
- Logistics
- Scheduling
- Team Leadership
- Training
- Communication & Presentation
- Problem Solving
- Decision Making
- Customer Service
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Organization
- Assessment strategies
- Instructional skills
- Verbal and written communication
- Behavior management
- Analytical skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Organizational skills
- Conflict resolution
- Professionalism
Timeline
Substitute Teacher
Clayton & Fulton County Public Schools
01.2025 - Current
Branch Operations Associate Manager
Wells Fargo Bank
08.2023 - 01.2025
Lead Bank Teller
Wells Fargo Bank
01.2019 - 08.2023
Bank Teller
Wells Fargo Bank
11.2017 - 01.2019
Substitute Teacher
Clayton County Public Schools
08.2017 - 01.2019
Customer Service Representative
Georgia Power Company
04.2000 - 12.2016
Bachelor of Science - Urban Studies
Georgia State University
Master of Strategic Leadership - MSLD
Clayton State University
EXTERNAL INVOLVEMENT
- Hands on Atlanta
- The Promise Place
- Big Brother/Big Sister
- Community Event Planning