Twanda Woodall
Valrico,FL
Summary
Dedicated pet sitter with a proven track record at Self Employed, excelling in medication administration and client communication. Enhanced pet well-being through positive reinforcement training and exceptional customer service, achieving high client retention. Known for adaptability and a calm demeanor, ensuring a safe and nurturing environment for pets in my care.
Friendly and reliable with passion for animal care and positive, upbeat demeanor. Possesses in-depth understanding of pet behavior and nutrition, combined with skills in administering medication and maintaining cleanliness. Dedicated to ensuring well-being and happiness of pets, creating safe and loving environment.
Overview
37
37
years of professional experience
Work History
Pet Sitter
Self Employed
06.2020 - 01.2024
- Administered medications as needed, ensuring adherence to prescribed routines.
- Maintained clean and safe environments for pets, enhancing overall comfort.
- Provide food and water for pet daily.
- Became the caregiver for the pet.
- took pet to vet for check-ups and shots
- Took pet to be groomed monthly
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Coordinated with veterinarians to follow up on pets' health concerns, acting as liaison between pet owners and medical professionals.
- Managed scheduling and appointments efficiently, maximizing time spent on pet care and minimizing idle periods.
- Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
- Administered medication to pets as prescribed, ensuring their health and wellbeing.
- Improved pets' obedience and manners with consistent training and positive reinforcement techniques.
- Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
- Provided structured exercise routines for pets, contributing to their physical health and mental stimulation.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Home Health Caregiver and Live In Assistant
Self Employed
06.2020 - 01.2024
- Provided personalized care and assistance to clients in daily living activities.
- Developed and implemented individualized care plans based on client needs and preferences.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transportation and movement.
- Communicated effectively with families to update them on client progress and any concerns.
- Maintained a clean, safe, and organized environment to promote client well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with end-of-life care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Developed and implemented care plans for clients.
- Conducted research and analysis to support strategic decision-making processes.
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Clerk II
Hillsborough County Clerk of Circuit Court
03.1997 - 04.2008
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Maintained organized filing systems, improving retrieval times for critical documents.
- Assisted in inventory management, tracking supplies and coordinating restocking efforts.
- Handled customer inquiries professionally, resolving issues to enhance satisfaction levels.
- Implemented new procedures for data entry, increasing overall productivity within the department.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
Nail Salon Owner And Operator
Self Employed Services
06.1997 - 06.2001
- Developed strategic marketing plans to enhance brand visibility and attract new clientele.
- Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Trained and mentored staff on best practices in customer service and salon techniques.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Analyzed financial performance, adjusting pricing strategies to maximize profitability.
- Coordinated promotional events to drive sales and engage with the local community.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Oversaw daily salon operations and performed general salon tasks.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Recruited top talent for the salon team by conducting thorough interviews and assessing applicants'' skills against job requirements accurately.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Upheld 24-hour response time to service requests.
- Prepared billings and estimates for customers.
- Utilized best practices theory when selecting vendors and products.
Receptionist
State Of Florida Department Of Children And Families(HRS)
03.1987 - 03.1997
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Welcomed visitors and clients, ensuring a professional first impression of the organization.
- Scheduled appointments, coordinating calendars for staff and optimizing meeting space usage.
- Maintained accurate records of incoming and outgoing correspondence for tracking purposes.
- Processed incoming mail and packages, ensuring timely distribution to relevant personnel.
- Utilized office software to update databases, improving data accuracy and retrieval speed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
Nail Technician License - Board of Cosmetology
Jefferson High Night School
Tampa, FL08-1995
Early Childhood Studies
Hillsborough Community College
Tampa, FL06-1985
High School Diploma -
Tampa Bay Vocational Technical High School
Tampa, FL06-1981
Skills
- Medication administration
- Client communication
- Emergency response
- Animal behavior monitoring
- Care plan development
- Customer service
- Mobility assistance
- Scheduling management
- Positive reinforcement training
- Record keeping
- Companionship support
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Adaptability and dependability
- Pet sitting
- Cleanliness maintenance
- House sitting
- Schedule management
- Pet care
- Schedule adherence
- Pet care needs
- Valid Driver's license
- Schedule coordination
- Clean background check
- Small animal care
- Overnight stays
- Client relationship management
- Behavior management
- Animal grooming
- Special needs care
- Client privacy management
- Medication management
- Doggy daycare
- Care plan adherence
- Pet boarding
- Verbal and written communication
- Safety protocols
- First aid knowledge
- Emergency preparedness
- Health monitoring
- Calm demeanor
- Behavioral training techniques
- Fear-free handling
- Client privacy
- Pet socialization
- Pet safety
- Pet care management
- Organizational skills
- Honest and dependable
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Dependable and responsible
- Time management
- Critical thinking
- Decision-making
- Multitasking Abilities
- Customer communication
- Work prioritization
- Excellent communication
Timeline
Pet Sitter
Self Employed
06.2020 - 01.2024
Home Health Caregiver and Live In Assistant
Self Employed
06.2020 - 01.2024
Nail Salon Owner And Operator
Self Employed Services
06.1997 - 06.2001
Clerk II
Hillsborough County Clerk of Circuit Court
03.1997 - 04.2008
Receptionist
State Of Florida Department Of Children And Families(HRS)
03.1987 - 03.1997
Nail Technician License - Board of Cosmetology
Jefferson High Night School
Early Childhood Studies
Hillsborough Community College
High School Diploma -
Tampa Bay Vocational Technical High School