Twanda M Johnson
Upper Marlboro,MD
Overview
17
17
years of professional experience
Work History
School Bus Driver
Prince Georges County Public Schools
Upper Marlboro, MD
08.2022 - 02.2025
- Operated the school bus on a daily pre-established route, ensuring timely and safe transportation for students.
- Maintained order and discipline by strictly adhering to established safety rules for the bus.
- Executed and documented daily safety inspections on the interior and exterior of the bus.
- Managed routine oil and fluid level checks, ensuring vehicle efficiency and safety.
- Promptly alerted departmental supervisors in writing about any mechanical issues or required repairs.
- Engaged in departmental meetings and participated in scheduled in-service training sessions.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Created and enforced bus rules and kept expectations posted.
- Enforced student behavior policies and responded to student emergencies.
- Supervised students during loading, unloading and on bus.
- Completed logbooks, incident reports and other daily paperwork.
Enrollment Management Assistant
Spectraforce/Pearson Education
Remote
06.2021 - 09.2021
- Processed student enrollment documentation, verifying proof of age and residency.
- Evaluated applicants' academic documentation for compliance and completeness.
- Communicated clearly and effectively with families regarding enrollment requirements.
Central Scheduling Representative (Contract)
Aston Carter/Vizient - MedStar Washington Hospital Center
Washington, DC
12.2020 - 05.2021
- Facilitated all incoming calls to the central scheduling department from patients and providers for scheduling, cancellations, or rescheduling of appointments.
- Reviewed and processed new patient registrations, collecting and updating both new and established patient demographics.
- Verified and managed all patient insurance coverage effectively.
Enrollment/Billing Specialist (Contract)
Altec/Blue Cross Blue Shield Healthcare
Remote
10.2019 - 02.2020
- Processed SF/SP 2809 and SF 2810 Change in Healthcare Enrollment Forms accurately.
- Resolved enrollment and related contract issues through the use of EDI and OnBase imaging systems.
Call Center Enrollment Customer Service Representative
Codice/DC Healthy Families & Alliance
Rockville, MD
01.2019 - 06.2019
- Guided new enrollees in selecting the most appropriate Managed Care Organization (MCO) and Primary Care Provider (PCP).
- Addressed member inquiries and resolved concerns effectively.
Health Information Specialist
Hire Strategy/Whitman Walker Health
Washington, DC
10.2018 - 01.2019
- Managed all incoming calls to the medical records department, providing prompt assistance.
- Entered essential medical record data into patients' electronic medical records securely.
Provider Credentialing Coordinator
VetFed/Carenet, LLC
Rockville, MD
07.2018 - 10.2018
- Ensured regulatory compliance and quality assurance across participating healthcare facilities.
- Authored and maintained comprehensive reports detailing credentialing activities.
Administrative Assistant II (Contract)
Rose International/Kaiser Permanente
Silver Spring, MD
04.2017 - 06.2018
- Guaranteed that all protected health information was processed in accordance with established regulations.
- Reviewed and approved release requests for appropriateness.
Clinical Administrative Assistant
Inter-dynamics Inc.
Lanham, MD
03.2016 - 06.2016
- Answered telephones and provided comprehensive information about available services.
- Coordinated clinician's weekly patient schedules efficiently.
Enrollment/Billing Specialist (Contract)
Elite Technical/Blue Cross Blue Shield Healthcare
Washington, DC
10.2015 - 01.2016
- Executed the processing of SF/SP 2809 and SF 2810 Change in Healthcare Enrollment Forms.
- Resolved enrollment issues and discrepancies through effective use of OnBase imaging.
Provider Credentialing Specialist (Contract)
Aerotek/Magellan Behavioral Healthcare
Columbia
09.2014 - 03.2015
- Processed and verified data forms for participating and applying healthcare providers.
- Maintained current provider updates and addressed inquiries efficiently.
Call Center Customer Service Representative
Montgomery County Government 311 Call Center
Rockville, MD
01.2008 - 08.2013
- Responded to calls for county services and generated service requests promptly.
- Provided accurate information about public and private service agencies to assist callers.
Timeline
School Bus Driver
Prince Georges County Public Schools
08.2022 - 02.2025
Enrollment Management Assistant
Spectraforce/Pearson Education
06.2021 - 09.2021
Central Scheduling Representative (Contract)
Aston Carter/Vizient - MedStar Washington Hospital Center
12.2020 - 05.2021
Enrollment/Billing Specialist (Contract)
Altec/Blue Cross Blue Shield Healthcare
10.2019 - 02.2020
Call Center Enrollment Customer Service Representative
Codice/DC Healthy Families & Alliance
01.2019 - 06.2019
Health Information Specialist
Hire Strategy/Whitman Walker Health
10.2018 - 01.2019
Provider Credentialing Coordinator
VetFed/Carenet, LLC
07.2018 - 10.2018
Administrative Assistant II (Contract)
Rose International/Kaiser Permanente
04.2017 - 06.2018
Clinical Administrative Assistant
Inter-dynamics Inc.
03.2016 - 06.2016
Enrollment/Billing Specialist (Contract)
Elite Technical/Blue Cross Blue Shield Healthcare
10.2015 - 01.2016
Provider Credentialing Specialist (Contract)
Aerotek/Magellan Behavioral Healthcare
09.2014 - 03.2015
Call Center Customer Service Representative
Montgomery County Government 311 Call Center
01.2008 - 08.2013
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