Twaneice Holmes
Charleston,SC
Summary
Dedicated administrative professional with 10+ years of successful experience in fast-paced office settings, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Assistant Site Manager
CityMD Urgent Care Center
09.2017 - 11.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees on company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative teams by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
Patient Care Representative
CityMD Urgent Care Center
03.2017 - 09.2017
- Greeted and directed patients to examination rooms, verified insurance coverage, and collected co-payments.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures, and HIPAA regulations
Retail Supervisor
Visionworks Doctors Of Optometry
03.2012 - 02.2017
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
Some College (No Degree) - Biology
William Paterson University of New Jersey
Wayne, NJDental Assistant Certification - Dental Assisting
Fortis Institute
Wayne, NJ03.2012
High School Diploma -
John F Kennedy High School
Paterson, NJ06.2010
Skills
- Strategic Decision-Making
- Administrative Duties
- POS Software
- Customer Service
- Verbal and Written Communication
- Adaptability and Flexibility
- Workflow Processes
- Customer Inquiries
- Recruitment and Hiring
- Customer Satisfaction
- Documentation
Timeline
Assistant Site Manager
CityMD Urgent Care Center
09.2017 - 11.2023
Patient Care Representative
CityMD Urgent Care Center
03.2017 - 09.2017
Retail Supervisor
Visionworks Doctors Of Optometry
03.2012 - 02.2017
Some College (No Degree) - Biology
William Paterson University of New Jersey
Dental Assistant Certification - Dental Assisting
Fortis Institute
High School Diploma -
John F Kennedy High School
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