Twaneice Holmes

Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.

• Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
• Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
• Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

• Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Improved workflow efficiency by creating comprehensive schedules that outlined all necessary tasks, deadlines, and responsible parties involved in each step of the process.
• Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
• Manage the design, implementation and administration of policies, processes, and tools to support staffing activities, including sourcing, job posting, selection and placement

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.