Twanesya Aikens
Hampton,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Medical Assistant
The Pediatric Center Of Stone Mountain
11.2020 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
CareSource
12.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Arise Virtual Solutions Inc.
06.2016 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
Alorica
10.2013 - 06.2016
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certificate - Pharmacy Technician
Fortis College
Smyrna, GA04.2016
Certificate - Medical Assisting
Bauder College
Atlanta, GA02.2006
Skills
- Customer Data Confidentiality
- Online Systems
- Correcting Discrepancies
- Clerical Support
- Issue Identification
- Order and Refund Processing
- Database Maintenance
- High-Volume Environments
Timeline
Medical Assistant
The Pediatric Center Of Stone Mountain
11.2020 - 04.2023
Customer Service Representative
CareSource
12.2019 - 10.2020
Customer Service Representative
Arise Virtual Solutions Inc.
06.2016 - 11.2019
Customer Service Representative
Alorica
10.2013 - 06.2016
Certificate - Pharmacy Technician
Fortis College
Certificate - Medical Assisting
Bauder College
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