Twanesya Aikens
Hampton,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Medical Assistant
The Pediatric Center Of Stone Mountain
Stone Mountain, GA
11.2020 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
CareSource
Remote WFH
12.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Arise Virtual Solutions Inc.
Kennesaw, GA
06.2016 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
Alorica
Remote WFH
10.2013 - 06.2016
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certificate - Pharmacy Technician
Fortis College
Smyrna, GA04.2016
Certificate - Medical Assisting
Bauder College
Atlanta, GA02.2006
Skills
- Customer Data Confidentiality
- Online Systems
- Correcting Discrepancies
- Clerical Support
- Issue Identification
- Order and Refund Processing
- Database Maintenance
- High-Volume Environments
Timeline
Medical Assistant
The Pediatric Center Of Stone Mountain
11.2020 - 04.2023
Customer Service Representative
CareSource
12.2019 - 10.2020
Customer Service Representative
Arise Virtual Solutions Inc.
06.2016 - 11.2019
Customer Service Representative
Alorica
10.2013 - 06.2016
Certificate - Pharmacy Technician
Fortis College
Certificate - Medical Assisting
Bauder College