Twanetta King
Leesburg,Florida
Summary
Seasoned IT professional with over 30 years of experience in customer IT services, specializing in healthcare IT for over two decades. Proven leader with a track record of managing IT operations across multiple hospitals and offsite facilities, overseeing teams, and driving strategic initiatives. Adept at leading complex IT projects from inception to completion, ensuring timely and budget-conscious delivery. Skilled in cross-functional collaboration, operational management, and performance auditing. Known for technical proficiency across diverse platforms, exceptional stakeholder engagement, and meticulous information security management. Experienced in developing and managing annual IT budgets and creating effective metrics for workflow and support tracking. Committed to enhancing patient care through innovative IT solutions and dedicated leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of IT Services
AdventHealth Zephyrhills, AdventHealth Dade City, AdventHealth Connerton, and OSED Meadow Pointe ED Wesley Chapel
09.2021 - Current
- Leadership and Management: Oversee IT operations across multiple facilities, including daily monitoring of helpdesk tickets and conducting weekly staff meetings
- Project Oversight: Lead and manage IT projects to enhance organizational performance and advance strategic goals
- Staff Development: Mentor and manage IT staff, conduct quarterly performance reviews, and address any issues or concerns
- Cross-functional Collaboration: Work closely with other departments to understand IT needs and provide effective solutions
- Participate in leadership meetings and collaborate with directors to streamline project management processes
- Financial Management: Monitor and manage IT budgets, handle finances, and ensure timely submission of timesheet changes
- Operational Efficiency: Ensure staff compliance with organizational training and updates through Net Learning
IT Support Technician Team Lead
AdventHealth Waterman
04.2019 - 09.2021
- Application and Hardware Research: Conducted thorough research on applications and hardware, presented recommendations to senior management, secured system approvals, and designed implementation strategies
- Asset Management: Managed assets, requisitioned hardware, handled network printers, SCCM deployments, computer imaging, and setup
- Network Administration: Performed network administration tasks, including password resets and group policy administration via Active Directory
- Technical Problem Resolution: Diagnosed and resolved technical issues for employees, including workstations, laptops, printers, mobile devices, internet connections, and wireless networks
- Metrics Reporting: Generated monthly metrics reports on SLA, support tickets, and hardware/software break-fix
- Vendor Relations: Managed relationships with vendors such as Microsoft (Win7/10), Dell, HP, Cisco, Apple, Samsung, Jayco, and CDW
- Help Desk Management: Oversaw the help desk ticket queue, ensuring SLAs were met consistently
IT Support Technician Team Sr
AdventHealth Waterman
08.2005 - 04.2019
- Project Leadership: Led numerous projects, including Windows10 upgrades, Censitrac, Glucomander, and the ER expansion project
- Ensured customer satisfaction through follow-ups post-implementation
- Technical Expertise: Configured routers and switches, activated data and voice jacks, monitored connectivity issues, and maintained network data closets
- Server Administration Support: Assisted the Server Administrator with maintaining AD accounts, software deployment via SCCM, file sharing, patching, and server updates
- Team Management: Managed a team of five IT professionals, supporting over1800 users in a269-bed hospital
- Provided hardware and software support for PCs, printers, mobile devices, phones, and various medical devices
- Remote Support: Supported three remote locations and oversaw the ordering of equipment, ensuring budget compliance
- Managed the inventory stock-room database
- Operational Oversight: Conducted weekly IT staff meetings and provided weekly status updates to the IT director on staff progress and outstanding issues
Education
Master of Information Systems -
University of Phoenix
Orlando, Florida01.2023
Bachelor of Science - Information Technology, Networking
University of Phoenix
Orlando, Florida01.2014
Skills
- IT Operations
- Healthcare Technology
- IT Healthcare Experience
- Healthcare IT Management
- Project Management
- Troubleshooting
- Budgeting
- Data Management and Analytics
- Vendor Management
Hard Skills
Soft Skills
- Team Leadership
- Communication Skills
- Customer Satisfaction
- Problem-solving
- Microsoft Office
- Power BI
- SharePoint
- Help Desk Support
- Network Operation
- Telecommunication Operations
Tools and Technologies
Certification
- CompTIA A+
- Comp TIA Security +
- Certification in Cisco Networking Fundamental
Timeline
Manager of IT Services
AdventHealth Zephyrhills, AdventHealth Dade City, AdventHealth Connerton, and OSED Meadow Pointe ED Wesley Chapel
09.2021 - Current
IT Support Technician Team Lead
AdventHealth Waterman
04.2019 - 09.2021
IT Support Technician Team Sr
AdventHealth Waterman
08.2005 - 04.2019
Bachelor of Science - Information Technology, Networking
University of Phoenix
- CompTIA A+
- Comp TIA Security +
- Certification in Cisco Networking Fundamental
Master of Information Systems -
University of Phoenix
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