Twanette Washington
Greenville,NC
Summary
Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skilled Administrative professional adept at mentoring junior team members, coordinating programs and leading independent projects. Reviews and improves office processes to reduce errors, waste and inefficiencies. Advanced skills in mico soft and excel.
Compassionate about being a team player. offering background in teaching chemical plants and home courses. Highly educated with expertise delivering meaningful and informative lectures coupled with in-depth understanding of different learning techniques and tools.
Hardworking and reliable with strong ability in being a leader and love to help others. Offering . Highly organized, proactive and punctual with team-oriented mentality.
Skilled competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at being professional and observant for the facilities. Keen to offer 15+ years of experience and take on challenging new role.
Overview
11
11
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Security Clerk
NYS Department Of Labor
09.2020 - Current
- Assisted in the development of emergency response plans, resulting in increased preparedness for potential threats or incidents.
- Actively participated in ongoing professional development opportunities, staying up-to-date with best practices in the security industry.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Caregiver
Rockaway Home Care
06.2016 - Current
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- secure gaming device while money was being remove
- Collaborated with local law enforcement agencies to support criminal investigations.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Dental Receptionist
Starrett City Dental
05.2015 - 10.2017
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
Bank Teller Intern
Wells Fargo & Company
12.2013 - 01.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
- Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA 02.2012 - 06.2014
Skills
- OSHA 30 completion
- HAZMAT TRAINING
- Customer service
- MS Office
- Administrative support
- Communications
- CSST
- Friendly, positive attitude
- Team management
Certification
hazardous transportation course
OSHA 30
Timeline
Security Clerk
NYS Department Of Labor
09.2020 - Current
Caregiver
Rockaway Home Care
06.2016 - Current
Dental Receptionist
Starrett City Dental
05.2015 - 10.2017
Bank Teller Intern
Wells Fargo & Company
12.2013 - 01.2015
High School Diploma -
Cornerstone Christian Correspondence School
02.2012 - 06.2014
Similar Profiles
JAMES NANIJAMES NANI
UI COMPLIANCE AGENT 1 at NYS Department Of LaborUI COMPLIANCE AGENT 1 at NYS Department Of Labor
Rhonda DowdinRhonda Dowdin
Clerical Assistant at NYS Department Of LaborClerical Assistant at NYS Department Of Labor
Ka-Dean RobinsonKa-Dean Robinson
Employment Senior Security Clerk at NYS department of LaborEmployment Senior Security Clerk at NYS department of Labor