TWANIA GRAY | Client-Focused Educator
Atlanta,GA
Summary
Dynamic and personable professional with extensive experience leading engaging experiences, building strong relationships, and managing fast-paced environments. Adept at anticipating needs, resolving problems with poise, and creating positive, customer-focused interactions. Known for exceptional communication, attention to detail, and a calm, polished presence under pressure. Now bringing a background in education to the luxury retail space, combining organization, people skills, and service excellence to deliver elevated client experiences.
Overview
19
19
years of professional experience
Work History
Lead Teacher
LCCAA Head Start
08.2023 - Current
- Led daily experiences for young learners while managing classroom logistics and ensuring a welcoming, organized environment.
- Communicated proactively with families to build trust and rapport—skills essential for client engagement and service.
- Adapted quickly to shifting needs and priorities, maintaining calm and professionalism in a fast-moving setting.
Teacher Aide
Lorain City Schools
08.2016 - 06.2023
- Supported daily instruction, anticipating needs of both students and lead teachers—similar to anticipating client needs in luxury service.
- Managed classroom materials, maintained order, and ensured smooth day-to-day operations with efficiency and polish.
- Built strong, respectful relationships with students, families, and colleagues, demonstrating natural people skills.
Collaborative Teacher
Lorain City Schools
08.2006 - 06.2016
- Delivered engaging, customized learning experiences—parallel to luxury client personalization.
- Coordinated activities and field trips, managing vendors and logistics, showcasing event coordination and relationship management.
- Maintained detailed records and data tracking—key for inventory, CRM tools, and sales tracking in retail.
- Mentored peers and supported onboarding—translating to leadership and team collaboration in retail settings.
- Known for calm, professional demeanor and polished communication with diverse individuals.
Education
Bachelor of Science - Education
Ashland University
Ashland, OHSkills
- Customer Experience & Service Excellence
- Relationship Building & Client Engagement
- Time Management & Multitasking
- Conflict Resolution & Problem Solving
- High Attention to Detail
- Strong Verbal & Written Communication
- Workflow & Operations Coordination
- Visual Presentation & Organization
- Professionalism in Fast-Paced Environments
Timeline
Lead Teacher
LCCAA Head Start
08.2023 - Current
Teacher Aide
Lorain City Schools
08.2016 - 06.2023
Collaborative Teacher
Lorain City Schools
08.2006 - 06.2016
Bachelor of Science - Education
Ashland University
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