10
Twanna Brown
Orlando,FL
Summary
Dynamic professional with a proven track record in customer service and logistics, notably at Home Depot. Excelled in complaint resolution and route management, enhancing customer retention and operational efficiency. Skilled in multi-task management and fostering high-energy team environments. Achieved significant improvements in service delivery and team productivity.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Home Depot
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Cashier
Wawa
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Driver
Beyond Logistics
01.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Obtained signatures from customers upon delivery of goods.
Assistant Manager
Dollar Tree
07.2005 - 12.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Education
Diploma - General Studies
Dr Phillips High School
Orlando, FL05.2007
Skills
- Complaint resolution
- Account updating
- Scheduling
- High-energy attitude
- Appointment scheduling
- Documentation
- Customer consulting
- Multi-task management
- Route management
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Software
Timeline
Driver
Beyond Logistics
01.2023 - Current
Assistant Manager
Dollar Tree
07.2005 - 12.2014
Customer Service Representative
Home Depot
Cashier
Wawa
Diploma - General Studies
Dr Phillips High School
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