Your Name
Fayetteville,NC
Summary
Friendly, outgoing guest service agent with
9+ years of experience providing superior
customer service Flexible and friendly
guest service agent with 6+ years of
experience providing superior customer
service and maintaining a welcoming
atmosphere Knowledgeable front desk
agent with 4+ years of experience
providing friendly and courteous customer
service, greeting guests, and handling
general inquiries Efficient front desk agent
with 8, Awesome receptionist with 3+
years of experience providing exceptional
service and ensuring ongoing customer
satisfaction Professional, reliable office
assistant with 4+ years of experience
working with limited supervision.
Overview
12
12
years of professional experience
Work History
technician
Banker, U.S Bank
09.2022 - Current
- Ni a busy retail pharmacy, performing customer service by assisting customers with filling prescriptions and directing their prescription needs 7+ years of experience using customer service and excellent organizational skills to provide consistent service ot clients
- Communicative customer service professional motivated ot maintain customer satisfaction and contribute ot company success
- History managing large amounts of inbound calls and sustaining satisfactory relationships with customers
- Offers skill with CRM systems paired with outstanding active listening and multitasking abilities
- Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems
- Offers vast experience connecting customers with products and services
- Punctual and responsible individual polished navigating
- Phone, Meet with [50+] banking customers per [week], manage accounts, identify business opportunities, and upsell retail banking products based on customer [needs]
- Support new customers in opening [checking and saving] accounts and applying for [mortgage] loans, including reviewing client financial documentation and transactions
- Introduced [banking, loan, and credit card] products to customers and provided recommendations based on their financial [needs]
- Addressed and resolved customer issues regarding [overdrafts, fraudulent charges, loan applications, fees, and overdue credit payments]
Technical Representative
Conduent
10.2019 - 12.2021
- Provided technical support and guidance to customers regarding product use, troubleshooting, and maintenance
- Conducted product demonstrations and training sessions for clients to enhance their understanding and utilization of our technology
- Directed daily work routines, ensuring the accurate and timely delivery of high- quality customer service
- Contributed to the company's growth strategy by expanding company office hours and increasing average transaction volume
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Data Entry
Connvertex Technologies
03.2019 - 09.2019
- Efficiently inputted and verified large volumes of data into company database with accuracy and attention to detail multiple computer systems and applications.Enthusiastic client services professional with strong background directly interfacing with industry customers
- Well-versed in products, services and consumer trends
- Dependable achiever committed to holding highest ethical standards and maintaining customer trust
- Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues
- Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions
- Confident communicator recognized for consistently receiving excellent customer feedback
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments
- Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs
- Logical Data Analyst with experience producing intelligence to enhance business planning and operations
- Well-versed in business needs and practices, regulatory requirements and internal control systems
- Highly successful at leveraging data trends and patterns
- Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high- pressure environments
- Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings
- Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities
- Business Intelligence Analyst offering experience delivering cost-effective, high- performance technology solutions to meet shifting organizational demands
- Astute technology-business professional translates operational needs into technical solutions
- Mastery of analytics and reporting tools to provide insights in product design, flows and user experiences using data-driven philosophy
- Organized and motivated employee eager to apply time management and
- Conducted regular data quality checks to ensure information integrity and identify discrepancies for timely resolution
- Collaborated with team members to prioritize and complete data entry tasks within established deadlines
- Utilized advanced Excel skills to organize and manipulate data for easy retrieval and analysis
- Maintained confidentiality and security of sensitive information throughout data entry processes
- Manage backup, security and user help systems
- Review project plans to plan and coordinate project activity
- Develop and interpret organizational goals, policies, and procedures
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements
- Prepare and review operational reports or project progress reports
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Customer Service Representative
Apple
01.2016 - 03.2018
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a professional and courteous manner
- Managed a high volume of inbound customer calls and emails, consistently meeting or exceeding performance metrics
- Utilized company CRM software to document customer interactions, ensuring accurate and thorough record-keeping
- Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction
- Identified opportunities for process improvements and collaborated with leadership to implement solutions
Team Member
Perdue Farms
01.2013 - 09.2013
- Responsible for maintaining a clean and organized work environment to ensure efficient workflow
- Participate in team meetings to brainstorm ideas, share feedback, and contribute to continuous improvement efforts
- Work collaboratively with team members to achieve project goals and meet deadlines
CARE WORKER
PCA CAREWORKER
08.2012 - 12.2012
- Provided compassionate and personalized care to elderly clients, assisting with daily tasks such as bathing, dressing, and meal preparation
- Administered medications according to prescribed schedules and monitored clients for any changes in health or behavior
- Built strong rapport with clients and their families, communicating effectively to ensure individual needs and preferences were met
- Assisted with physical therapy exercises and mobility assistance to help clients maintain or improve their independence and overall well-being organizational skills in various environments
- Seeking entry-level opportunities to expand skills while facilitating company growth.
Education
Bachelor - HealthCare
DeVry University
November 2023
Bachelor - Business Administration
Independence University
June 2016
Bachelor's degree - Business Administration
Completed coursework in accounting, management, economics, and business strategy, gaining a strong foundation in key business principles - undefined
Bachelor of Science - HealthCare Administration
XYZ University
Skills
- Documented daily activities and observations in client care plans, collaborating
- With healthcare professionals to optimize care strategies and outcomes
- Cashier
- Hardees April 2011 - January 2012
- Efficiently processed transactions and handled cash, credit card, and check
- Payments with high accuracy
- Provided exceptional customer service by greeting and assisting customers
- Resolving complaints, and maintaining a positive attitude
- Operated POS system and processed returns, exchanges, and refunds following
- Company policies
- Maintained a clean and organized cashier station, restocked merchandise, and
- Assisted with inventory management
- Collaborated with team members to ensure smooth operations, communicate
- Promotions, and meet sales goals
- Sewing Machine Operator
- Kayser Roth May 2014 - September 2014
- Highly skilled in operating industrial sewing machines to sew fabric, leather, and
- Other materials according to specified patterns and designs
- Proficient in adjusting machine settings such as stitch length and tension to
- Achieve desired sewing results
- Experienced in inspecting finished products for quality and accuracy, making
- Necessary adjustments as needed
- Knowledgeable in threading needles, changing bobbins, and maintaining sewing
- Machines to ensure optimal performance
- Capable of working efficiently in a fast-paced production environment to meet
- Deadlines and production quotas
- Stocker
- Dollar General July 2015 - May 2016
- Maintained accurate inventory counts and restocked shelves in a timely manner to
- Ensure product availability for customers
- Organized merchandise and rotated stock to prevent expired items from being
- Sold
- Collaborated with team members to efficiently unload delivery trucks and stock
- Shelves according to store layout
- Provided excellent customer service by assisting shoppers in locating products and
- Answering inquiries about available inventory
- Implemented proper safety protocols when handling heavy or hazardous items to
- Prevent workplace accidents
- Teller
- Branch Banking & Trust Company September 2016 - June 2017
- Processed customer transactions accurately and efficiently, adhering to established
- Security and compliance procedures
- Provided exceptional customer service by addressing inquiries, resolving issues
- And promoting bank products and services
- Balanced cash drawers and reconciled daily transactions to ensure accuracy and
- Compliance with internal controls
- Assisted with opening and closing procedures, including handling cash vault
- Responsibilities and preparing deposits
Timeline
technician
Banker, U.S Bank
09.2022 - Current
Technical Representative
Conduent
10.2019 - 12.2021
Data Entry
Connvertex Technologies
03.2019 - 09.2019
Customer Service Representative
Apple
01.2016 - 03.2018
Team Member
Perdue Farms
01.2013 - 09.2013
CARE WORKER
PCA CAREWORKER
08.2012 - 12.2012
Bachelor - HealthCare
DeVry University
Bachelor - Business Administration
Independence University
Bachelor's degree - Business Administration
Completed coursework in accounting, management, economics, and business strategy, gaining a strong foundation in key business principles - undefined
Bachelor of Science - HealthCare Administration
XYZ University