Twanna Bryant

Processed and verified sensitive medical claims with 99% accuracy.

Maintained strict confidentiality and compliance with HIPAA regulations.

Documented patient and insurance records in electronic health systems.

Communicated with clients and healthcare providers regarding claim discrepancies.

Managed multiple claims and ensured timely resolution.

Reviewed and processed healthcare claims efficiently and accurately.

Maintained patient records and ensured compliance with federal regulations.

Collaborated with providers to resolve billing or claims issues.

Entered and managed data in EHR systems.

• Handled confidential customer data and maintained accurate records.
• Documented all client interactions and resolved inquiries efficiently.
• Demonstrated attention to detail while managing high-volume tasks.
• Applied organizational and problem-solving skills to ensure client satisfaction.

• Analyzed credit card applications to ensure compliance with company policies and regulatory requirements.
• Collaborated with cross-functional teams to resolve customer disputes and enhance service delivery.
• Managed risk assessments for new credit card products, ensuring alignment with market trends and customer needs.
• Developed training materials to educate staff on new systems and processes, improving team efficiency.
• Fielded 50+ incoming customer calls to deliver high-quality solutions.

• Reviewed and processed healthcare claims and supporting medical documentation
• Entered, updated, and maintained electronic patient and claims records
• Ensured accuracy and compliance with HIPAA and data privacy standards
• Communicated with providers and internal teams to resolve discrepancies
• Maintained high accuracy while meeting productivity and turnaround time goals