Twanna Harps

• Provided direct one-on-one instruction to children with autism in a variety of settings.
• Developed and implemented behavior intervention plans based on individualized needs.
• Tracked data and monitored progress of student's goals and objectives.
• Implemented visual supports such as schedules, picture cards.
• Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
• Utilized Applied Behavioral Analysis principles in daily instruction activities.
• Engaged students through play activities while incorporating therapeutic techniques.
• Ensured safety protocols were followed at all times during therapy sessions.
• Understood autism spectrum disorder, associated behaviors and optimum treatments.
• Exercised confidentiality and discretion to maintain HIPAA requirements.
• Assisted with building life and social skills useful for everyday activities and interactions.
• Applied proven strategies to positively affect client behaviors.
• Participated in continuing education and in-service training to advance skills.
• Identified and addressed individual problems using clinical team recommendations and solutions.
• Attended review, progress and clinical team meetings.
• Cultivated relationships with fellow staff members to enhance team collaboration.

Customer Service Responsibilities

• Answer the phone to quote & schedule clients
• Resolve customer complaints
• Email management

Data Entry

• Enter customer information into CRM and update as needed
• Create and update invoices
• Find and resolve discrepancies in information

Analytical & Other Communications

• Analyze internal processes and recommend and implement procedural or policy changes to improve operations
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address and resolve scheduling problems

Training Responsibilities

• Conduct training sessions to teach job duties and procedures to new administrative employees

Supervisory Responsibilities

• Obtain and examine all relevant information to assess validity of complaints and determine possible causes
• Create and oversee administrative policies and procedures
• Track leave time, sick time, and vacation days

• Responsibly watched children while parents were out.
• Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
• Communicated with parents about daily activities and any concerning behaviors.
• Used organization and time management skills to multitask and keep children on set schedules..
• Helped prepare and serve nutritionally balanced meals and snacks for children..
• Monitored children's safety and well-being to prevent accidents and falls.
• Incorporated music and art activities to encourage creativity and expression.