Twanna Hatchett
Birmingham,AL
Summary
Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors.
Overview
19
19
years of professional experience
Work History
Assistant Community Director
Crowne Partners, Inc.
04.2021 - Current
- Assist the property manager with administrative tasks such as collecting rent.
- Follow the leases financial transaction such as rents, sublease payments.
- Show property for new potential tenants.
- Greet all guests in a timely friendly manner.
- Market for new residents.
- Respond to all customer complaints.
- Responsible for managing property, executing leases, and renewing lease renewals.
- Check emails daily.
- Developed strong working relationships with staff, fostering a positive work environment
- Manage rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Process and submit invoices to corporate.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Foshee Management Company
12.2018 - 04.2021
- Assisted with day-to-day operations of maintaining an orderly leasing office.
- Assisted with ensuring the timely receipt of rental collections and evictions on delinquent residents.
- Posted deposits of rental payments.
- Responded to site visitors or telephone inquiries.
- Conducted site tours.
- Prepared and explained lease-related paperwork.
- Maintained lease renewals.
- Contributed to team efforts by accomplishing related tasks as needed.
- Processed applications and conducted credit checks.
- Communicated with residents regarding property-related issues.
Administrative Coordinator
Marshalls
09.2017 - 12.2018
- Responsible for the daily organization of the cash office.
- Transported funds from safe to registers.
- Reconciled daily paperwork.
- Trained and updated employees on cash procedures.
- Ensured proper and legal handling of funds.
- Ordered cash for store as needed.
- Made sure that everything balances at the end of the day.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Assistant Manager
EVERGREEN ESTATES
10.2016 - 09.2017
- Assisted the property manager with administrative tasks such as collecting rent.
- Followed the leases financial transaction such as rents, sublease payments.
- Showed property for new potential tenants.
- Greeted all guests in a timely friendly manner.
- Marketed for new residents.
- Responded to all customer complaints
- Submitted all work orders.
- Responsible for managing property, executing leases, and renewing lease renewals.
- Checked emails daily.
Senior Assistant Manager
Curo Management
07.2010 - 06.2017
- Provided great customer service.
- Ensured proper operations along with the Store Manager.
- Specialized in inside sales, loans, and collections.
- Answered basic customer inquiries regarding services.
- As marketing liaison, I identified potential customer needs and engaged in the sales process to generate revenue.
- Oversaw operations of front line by supervising eight employees.
- Trained new employees..
- Archived customer files on a daily basis.
- Maintained and balanced cash drawer daily.
- Experienced with cash handling procedures.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Mentored staff members to enhance their skills, promoting growth within the company.
Co-Manager
Body Central Clothing
07.2009 - 06.2010
- Provided excellent customer service.
- Trained new employees.
- Presented performance enhancement techniques to employees.
- Monitored monthly sales goals.
- Supervised nine employees.
- Processed daily freight.
- Stocked merchandise and lifted 50+ lbs.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Co-Manager
Wet Seal Clothing
10.2007 - 07.2009
- Provided excellent customer service.
- Trained new employees.
- Maintained daily business operations.
- Monitored monthly sales goals.
- Supervised seven employees.
- Processed daily freight.
- Stocked merchandise and lifted 50+ lbs.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Store Manager
It's Fashion
10.2005 - 09.2007
- Provided great customer service.
- Supervised five employees.
- Trained new employees.
- Maintained daily business operations.
- Monitored monthly sales goals.
- Processed daily freight.
- Stocked merchandise and lifted 50+ lbs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate in Cosmetology -
John Patterson Technical College
Montgomery, AL11.2000
High School Diploma -
G.W. Carver High School
Montgomery, AL05.1997
Skills
- Excel
- Time management
- Leadership
- Filing
- Management
- Marketing
- Organizational Skills
- Fair Housing Regulations
- Sales Experience
- Customer Service
- OneSite
- Basic Math
- Property Leasing
- Administrative Experience
- Data Collection
- Front Desk
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Office Management
- Property Management
- Analysis skills
- Financial services
- Typing
Groups
Southern Bealle Group, 06/01/18, Present, This is an organization with a group of women that gives back to their community.
Awards
Employee of the quarter, 02/01/15, The reward was given to me for outstanding customer service and the best phone skills.
Timeline
Assistant Community Director
Crowne Partners, Inc.
04.2021 - Current
Assistant Manager
Foshee Management Company
12.2018 - 04.2021
Administrative Coordinator
Marshalls
09.2017 - 12.2018
Assistant Manager
EVERGREEN ESTATES
10.2016 - 09.2017
Senior Assistant Manager
Curo Management
07.2010 - 06.2017
Co-Manager
Body Central Clothing
07.2009 - 06.2010
Co-Manager
Wet Seal Clothing
10.2007 - 07.2009
Store Manager
It's Fashion
10.2005 - 09.2007
Associate in Cosmetology -
John Patterson Technical College
High School Diploma -
G.W. Carver High School
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