Twanna Jackson
Belleville
Summary
Dynamic and seasoned Catering and Event Specialist with over a decade of hands-on experience in the culinary arts and event management. Adept at orchestrating seamless events from conception to execution, blending culinary expertise with meticulous attention to detail. Proven track record of exceeding client expectations and delivering exceptional service in diverse settings, including corporate functions, weddings, and social gatherings. Skilled in menu development, food presentation, and logistical coordination to create memorable experiences. A collaborative leader with excellent communication and interpersonal skills, capable of thriving in fast-paced environments while maintaining composure under pressure. Passionate about delivering culinary excellence and creating unforgettable moments for clients and guests.
Overview
13
13
years of professional experience
Work History
Sous Chef/Server Team Lead
Two Unique Catering
03.2023 - Current
- Ensured consistency in dish presentation and taste by closely monitoring food production and providing hands-on guidance to the culinary team.
- Increased catering sales through outstanding customer service and building strong relationships with clients.
- Maintained a safe and sanitary work environment by enforcing strict adherence to food safety regulations and hygiene protocols.
- Elevated guest satisfaction levels by promptly addressing concerns or complaints related to catering services.
- Successfully executed high-profile events while adhering to tight deadlines and maintaining excellent communication with clients throughout the process.
Small Business Owner
Paris Cafe And Deli
03.2017 - Current
- Oversaw operational aspects of successful restaurant business, including long-term planning, staff hiring and training, and procedure development and implementation.
- Provided elite customer service to over 50 customers per day by resolving escalated problems and calmly responding swiftly.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Event Supervisor
Katherine's Catering
04.2011 - 08.2015
- Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown.
- Developed creative event concepts for memorable attendee experiences and improved brand recognition.
- Oversaw diverse teams including staff, volunteers, and contractors for smooth execution of events.
- Delivered exceptional customer service, consistently exceeding client expectations in all aspects of event management.
- Coordinated florists, photographers, and musicians for events.
Education
Bachelor of Science - Culinary Arts
Oakland Community College
Bloomfield Hills, MI07.2014
BBA - Marketing
Western Michigan University
Kalamazoo, MI04.2007
High School Diploma -
Lewis Cass Technical High School
Detroit, MI06.2003
Skills
- Detailed Planning and Execution
- New Business Launch
- Business Management and Development
- Team Leadership
- Inventory Control/Purchasing
- Staff Management
- Employee Training
- Verbal and Written Communication
- Problem Solving
- Client Service
- Scheduling Proficiency
- Flexibility and Adaptability
Timeline
Sous Chef/Server Team Lead
Two Unique Catering
03.2023 - Current
Small Business Owner
Paris Cafe And Deli
03.2017 - Current
Event Supervisor
Katherine's Catering
04.2011 - 08.2015
Bachelor of Science - Culinary Arts
Oakland Community College
BBA - Marketing
Western Michigan University
High School Diploma -
Lewis Cass Technical High School
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