Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Twanna Smith

Mission

Summary

Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

La Quinta
Atlanta
09.2024 - 04.2025
  • Assisted guests with check-in and check-out procedures, ensuring a seamless experience.
  • Provided excellent customer service, addressing guest inquiries and resolving issues efficiently.
  • Coordinated with housekeeping and maintenance to ensure room readiness and guest satisfaction.
  • Managed reservations using the SynXis system.

In-Store/Store Leader

Papa Johns
Shippensburg
10.2023 - 08.2024
  • Managed customers inquiries and order accuracy.
  • Trained and supervised team members to improve efficiency.
  • Ensured quality standards were met in food preparation.

Housekeeping Lead

Penn National Golf & Inn
Fayetteville
04.2022 - 12.2023
  • Supervised housekeeping staff to maintain high cleanliness standards.
  • Verified completed rooms for quality control.
  • Coordinated with the front desk to handle requests promptly.

Education

High School Diploma -

Shippensburg High School
Shippensburg, PA
05-2015

Skills

  • Reservation management
  • Customer service
  • Conflict resolution
  • Team coordination
  • Guest relations
  • Cash handling
  • Attention to detail

Languages

English
Full Professional

Timeline

Front Desk Agent

La Quinta
09.2024 - 04.2025

In-Store/Store Leader

Papa Johns
10.2023 - 08.2024

Housekeeping Lead

Penn National Golf & Inn
04.2022 - 12.2023

High School Diploma -

Shippensburg High School

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