Twanna Washington
Birmingham,AL
Summary
Driven employee highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Compass Group Management
01.2019 - 05.2022
- Supervised an staff of 20 plus and submitted daily and weekly reports.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Trained new employees on store policies, procedure, and sales techniques to enhance their performance.
Collections Agent
Zaza And Schwartz Attorney At Law
08.2017 - 10.2018
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
Front Desk Manager
Centennial Lodge St. Vincent's Hospital
01.2010 - 05.2017
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Skills
- Customer Service
- Documentation and Control
- Workflow Coordination
- Debt Management
Timeline
Retail Supervisor
Compass Group Management
01.2019 - 05.2022
Collections Agent
Zaza And Schwartz Attorney At Law
08.2017 - 10.2018
Front Desk Manager
Centennial Lodge St. Vincent's Hospital
01.2010 - 05.2017
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