Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twanna Washington

Birmingham

Summary

Dedicated professional with a focus on customer service and problem-solving. Known for building relationships with stakeholders and implementing effective communication strategies to drive operational success.

Overview

10
10
years of professional experience

Work History

Hospitality and Food Services Manager

St. Vincent's Hospital
Birmingham, AL
02.2018 - 10.2021
  • Led service quality initiatives to enhance patient satisfaction and operational efficiency.
  • Managed staff training programs to ensure compliance with hospital policies and procedures.
  • Streamlined communication processes between departments to improve care coordination.
  • Developed performance metrics to evaluate service delivery and identify improvement areas.

Collections Agent

Zarzaur & Schwartz
Birmingham, AL
08.2016 - 01.2018
  • Managed collections workflow to enhance recovery rates and reduce delinquency levels.
  • Utilized proprietary software for tracking accounts, ensuring timely follow-up with clients.
  • Analyzed payment patterns to identify potential issues, facilitating proactive outreach strategies.
  • Developed and implemented effective communication scripts for engaging with clients on payment arrangements.
  • Collected between and 100,00 to 150,000 a month

Healthcare Coordinator

St. Vincents
Birmingham, AL
07.2011 - 08.2016
  • Coordinated patient care activities to ensure efficient workflow among healthcare providers.
  • Developed and maintained relationships with external healthcare stakeholders for seamless service delivery.
  • Assisted in scheduling appointments and managing patient records using electronic health record systems.
  • Implemented process improvements to enhance communication between departments, increasing operational efficiency.

Education

High School Diploma -

George W. Carver High School
Birmingham, AL

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Employee training and development

Timeline

Hospitality and Food Services Manager

St. Vincent's Hospital
02.2018 - 10.2021

Collections Agent

Zarzaur & Schwartz
08.2016 - 01.2018

Healthcare Coordinator

St. Vincents
07.2011 - 08.2016

High School Diploma -

George W. Carver High School

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