TWANNA WILKERSON
Long Beach,MS
Summary
Focused customer service agent looking for a new challenge in a results-driven environment and Freelancing. Expertise includes: - Solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. - Strong computer skills in a Windows-based environment and proven ability to learn unique software. - Confident and effective communicator who receives excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Intern
Customer Service Representative
Environmental Services Housekeeper
Hotel Service Representative
hollywood casino
12.2020 - Current
- Provide full range of services, include, answering main switch board, make hotel reservations, check guests in and out, and assist them with current promotions the casino offers.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Tech
Memorial Hospital
10.2017 - 11.2020
- Assisted nurses and doctors with taking care of mothers and babies on postpartum including performing vital signs, baby baths, hearing screens, phlebotomy, and electronic charting.
Call Center Representative
Keesler Federal Credit Union
08.2016 - 10.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associates of Applied Science - Medical Billin Coding
Anthem College
Memphis, TN05.2007
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Creative and Resourceful
- Flexible Schedule
- Professionalism and Etiquette
Languages
English
Full Professional
Timeline
Hotel Service Representative
hollywood casino
12.2020 - Current
Medical Tech
Memorial Hospital
10.2017 - 11.2020
Call Center Representative
Keesler Federal Credit Union
08.2016 - 10.2017
Intern
Customer Service Representative
Environmental Services Housekeeper
Associates of Applied Science - Medical Billin Coding
Anthem College
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