Twannetta Ferebee
Summary
Strategic and compassionate people-first leader with 20+ years of experience spanning human services, workforce development, and organizational leadership. Skilled in employee relations and organizational development, with a proven ability to lead change initiatives across diverse teams. Brings expertise in talent management, onboarding & training, leadership development, succession planning, organizational design, and policy implementation across public and nonprofit sectors.
Overview
25
25
years of professional experience
Work History
Program & People Operations / Exec Asst to Founder
Mothers In Charge, Inc
08.2024 - Current
- Coordinate staff scheduling, cross-functional meetings, and events.
- Designed and launched a Workforce Development program delivering career coaching, job-readiness training, and job-placement support.
- Perform individual assessments and create targeted development plans to address performance and skill gaps.
- Prepare and deliver comprehensive annual performance evaluations.
- Establish departmental goals, manage data tracking, and present executive-level reports to the board.
- Support multiple programs with administrative operations, workflow creation, and board communications.
- Engage daily with city, state, and federal officials to advance current and future program initiatives and align programs with grant and compliance requirements.
- Maintain accurate program records and track participant data in internal databases.
- Prepare reports and presentation materials for internal and external stakeholders.
Human Services Caseworker Supervisor
Commonwealth of PA - DHS
04.2011 - 01.2023
- Led and developed a team of 10+, overseeing recruiting, onboarding, training, performance evaluations, mentoring, coaching, and career-path planning.
- Championed succession planning and mentored staff for promotion into supervisory roles.
- Managed employee relations, conflict resolution, and policy rollouts to ensure compliance with state and federal guidelines.
- Streamlined onboarding processes to improve payroll accuracy, benefits enrollment, and leave management.
- Conducted routine case audits to ensure accuracy, timeliness, and adherence to federal, state, and local requirements.
- Addressed escalated client concerns and resolved complex eligibility issues.
- Interpreted and communicated policy updates to staff, ensuring implementation through training and procedural updates.
- Collaborated with the leadership team and cross-functional departments to enhance workflow efficiency and improve client service delivery.
Human Services Administrator 1 (Interim)
Commonwealth of PA - DHS
01.2018 - 05.2018
- Directed a 50-person department, overseeing supervisors, caseworkers, and administrative staff delivering programs across Philadelphia County.
- Drove organizational development by introducing new policies, training initiatives, and change-management strategies.
- Oversaw the implementation of public assistance programs to ensure compliance with local, state, and federal regulations.
- Developed and evaluated program policies, procedures, and strategic plans to achieve timely, accurate, and equitable service delivery.
- Analyzed performance metrics, audit findings, and client feedback to identify improvement opportunities and lead corrective action plans.
- Coordinated with other state departments, such as Child Support, Employment Services, and Health Divisions to provide integrated service delivery.
- Led training initiatives, policy rollouts, and department-wide change management for multiple units.
- Represented the department at state and regional meetings, communicating key updates to leadership and community advocates.
- Delegated and monitored workflow, projects, and district assignments to ensure compliance across applications, alerts, exchanges, and ServiceNow tickets.
- Collected and analyzed data for specialized reports and quality-control programs.
Human Services Caseworker
Commonwealth of PA – DPW
05.2007 - 04.2011
- Managed a caseload of 500+ clients, determining eligibility for SNAP, TANF, and Medicaid benefits.
- Conducted detailed interviews, reviewed documentation, and maintained accurate case files in compliance with agency policies.
- Served as lead trainer and mentor for new hires, providing technical guidance and onboarding support.
- Conducted investigations, hearings, fact findings, and home visits to ensure compliance with federal and state regulations.
- Participated in workgroup trainings to improve workflow, customer service, and system efficiency.
- Adhered to all federal, state, and local laws governing the determination, issuance, and maintenance of benefits.
Compensation Claims Interviewer
Commonwealth of PA - DLI
01.2001 - 01.2007
- Conducted telephone interviews with claimants and employers to gather relevant information for unemployment compensation (UC) claims processing.
- Interpreted and applied Pennsylvania unemployment compensation laws, regulations, and policies to determine eligibility for benefits.
- Analyzed complex case information and documentation to adjudicate claims accurately and within required timeframes.
- Prepared written determinations and explained decisions to claimants and employers in a clear and professional manner.
- Participated in UC hearings, presenting findings and supporting documentation for appeal processes and administrative reviews.
- Provided guidance and information to the public regarding UC processes, rights, and responsibilities through phone and written correspondence.
- Maintained accurate records of interviews, determinations, and communications in case management systems.
- Collaborated with internal teams and legal staff to ensure consistent application of UC law and effective resolution of disputed claims.
Education
General Studies
Temple University
Philadelphia, PASkills
- Employee Relations & Conflict Resolution
- Talent & Succession Planning
- Leadership & Staff Development
- Organizational Development & Change Management
- Onboarding, Training & Performance Management
- Case Management & Documentation
- Policy Development & Compliance
- Leave Management (FMLA, ADA, PTO, STD, LTD, Workers’ Comp)
- Cross-Functional Collaboration & Stakeholder Engagement
Timeline
Program & People Operations / Exec Asst to Founder
Mothers In Charge, Inc
08.2024 - Current
Human Services Administrator 1 (Interim)
Commonwealth of PA - DHS
01.2018 - 05.2018
Human Services Caseworker Supervisor
Commonwealth of PA - DHS
04.2011 - 01.2023
Human Services Caseworker
Commonwealth of PA – DPW
05.2007 - 04.2011
Compensation Claims Interviewer
Commonwealth of PA - DLI
01.2001 - 01.2007
General Studies
Temple University
Similar Profiles
MADHAN VEERAKESARIMADHAN VEERAKESARI
Warehouse team leader at Warehouse employee and In chargeWarehouse team leader at Warehouse employee and In charge
Nicole HasanNicole Hasan
Accounts Payable Specialist at Charge EPCAccounts Payable Specialist at Charge EPC
Natacha BréantNatacha Bréant
Accompagant d'élèves en situation de handicap. at Lycée Jacques Duhamel ( en charge de la répartition des AESH dans le secteur du Jura).Accompagant d'élèves en situation de handicap. at Lycée Jacques Duhamel ( en charge de la répartition des AESH dans le secteur du Jura).
Lori FreemanLori Freeman
Physical Therapy Assistant, PT Lead, Exec. Asst. at Hope Therapy CenterPhysical Therapy Assistant, PT Lead, Exec. Asst. at Hope Therapy Center
Shreya ChowdhuryShreya Chowdhury
People Operations & HR Coordinator (Co-Founder) at Be My AmbassadorPeople Operations & HR Coordinator (Co-Founder) at Be My Ambassador