Twauna Mills

• Provided customer service by answering patient questions and addressing concerns.
• Verified insurance information, collected payments, and scheduled appointments.
• Answered incoming calls in a professional manner.
• Processed referrals from primary care physicians to specialists for further treatment or evaluation.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Inputted patient demographic data into electronic health record system.
• Performed administrative duties such as filing, faxing, photocopying.
• Assisted with scheduling follow-up appointments according to provider availability.
• Responded promptly to emails from patients regarding appointment changes or cancellations.
• Adhered to HIPAA regulations when handling confidential patient information.
• Provided support with various tasks such as scheduling tests, ordering supplies.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scheduled patient appointments and procedures.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Organized conference room reservations for meetings or events.
• Scheduled and confirmed appointments.

• Carry out physical checks on patients to determine unusual or harmful behavior

• Record and maintain patient information both manually and electronically

• Prepare patient information for referrals

• Escort patients to and from the facility when required

• Maintain drugs and drug closets

• Order and maintain testing equipment

• Create liaison with insurance companies regarding mental health insurance claims

• Devise, implement and attend activities and programs aimed at patient revival and participation