Thomas Costikyan
Santa Monica,CA
Summary
Dedicated, driven and outgoing individual. Extensive experience in customer relations and management, as well as broad experience and knowledge of restaurant operations including beverage and food service, kitchen operation, and staff management. Collaborative and works best within team based environments through team based leadership.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
OSPI VENICE; MEMENTO MORI HOSPITALITY
06.2022 - Current
- Managed and scheduled 60+ person staff through digital scheduling systems and interpersonal communication
- Increased net profit of both restaurant and restaurant group through labor and product cost management
- Developed bar program through introduction of various systems and products
- Created and maintained training manuals and training goals for various positions
- Developed brand facing relationships through vendors, staff, guests, regulars, etc
- Maintained company goals and quotas while creating positive company culture.
Server
HILLSTONE RESTAURANT GROUP
10.2021 - 06.2022
- Member of service team responsible for greeting and guiding guests through service
- Points of service include recording and processing food and beverage orders, manicuring tables, remarking silverware, quality checking expedited orders, and assisting bar in making service drinks when necessary
- Experience with restaurant and bar sidework, rolling silverware, lifting and transporting buss tubs, organizing and restocking server station, etc
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Account Manager
ALL AMERICAN HEALTHCARE
01.2021 - 08.2021
- Promoted to Account Manager after 3 months of employment; management of national account teams in support of healthcare placement including vaccination clinics, hospitals and ALCs
- Recruitment of staff members, management of client and staff payroll, evaluation of weekly client reports to ensure needs are met and benchmarks reached or surpassed; management of all client relationships to ensure successful continuation of business relationships for further company growth.
Skills
- Interpersonal and Customer Service
- Business Operations Knowledge
- Staff Management
- Adaptability and Problem Solving
- Intermediate/Conversational Spanish
References
AVAILABLE UPON REQUEST
Timeline
Assistant General Manager
OSPI VENICE; MEMENTO MORI HOSPITALITY
06.2022 - Current
Server
HILLSTONE RESTAURANT GROUP
10.2021 - 06.2022
Account Manager
ALL AMERICAN HEALTHCARE
01.2021 - 08.2021
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