Twijuana Poole
Summary
Adept at quality control and team coordination, I significantly enhanced production efficiency at Morinaga America Foods. Leveraging skills in manufacturing operations and troubleshooting, I led initiatives that streamlined processes and fostered a culture of safety and excellence, achieving notable improvements in team performance and production quality.
Experienced production professional with strong focus on team collaboration and achieving results. Skilled in overseeing production processes, improving operational efficiency, and ensuring quality standards. Known for adaptability, reliability, and effective problem-solving. Prepared to drive success and deliver impactful outcomes in dynamic environments.
Skilled Production Worker offering 7+ years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Production Lead
Morinaga America Foods
08.2020 - Current
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Coordinated effective schedules for production employees.
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Handled production line documentation for waste, downtime and output.
- Assembled products according to changing daily work orders and specific customer needs.
- Reviewed production schedules and streamlined processes.
Line Assembler
LabCorp
05.2017 - 06.2020
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assisted quality assurance by inspecting items and removing defective parts.
- Removed imperfections in component pieces and finished work.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Cashier
Fast Mart
03.2013 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
StarTek
07.2011 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
GED -
Adult Learning Center
Danville, VA04-2012
Skills
- Quality control
- Troubleshooting
- Team coordination
- Quality assurance
- Manufacturing operations
- Basic math
- Workflow management
- Equipment safety
- Production scheduling
- Health and safety compliance
- OSHA enforcement
- Assembly and production
- Equipment operation
Certification
- ServSafe Food Protection Manager Certification – National Restaurant Association Educational Foundation.
- NC Driver's License
Timeline
Production Lead
Morinaga America Foods
08.2020 - Current
Line Assembler
LabCorp
05.2017 - 06.2020
Cashier
Fast Mart
03.2013 - 12.2016
Customer Service Representative
StarTek
07.2011 - 10.2013
- ServSafe Food Protection Manager Certification – National Restaurant Association Educational Foundation.
- NC Driver's License
GED -
Adult Learning Center
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