Twila Graham
Sunshine Mills
Red Bay,AL
23
years of professional experience
Results-driven professional with experience at Sunshine Mills, skilled in laboratory safety protocols and sample preparation. Proven ability to enhance quality assurance processes and train new technicians, fostering a culture of excellence. Strong communicator adept at interpreting lab results and collaborating effectively to achieve operational goals.
Work History
LAB TECH
6 Years 8 Months- Conducted routine quality assurance tests on raw materials and final products.
- Assisted in preparation and analysis of samples using laboratory equipment.
- Trained new technicians on laboratory procedures and safety standards to promote best practices.
Customer Support Specialist
1 Year 4 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and streamline support processes.
- Trained new staff on customer service protocols and operational procedures.
- Utilized CRM systems to document interactions and track customer feedback for continuous improvement.
Secretary
4 Years 4 Months- Managed office communications and scheduling to optimize workflow efficiency.
- Coordinated meetings and prepared agendas, ensuring all materials were organized and accessible.
- Maintained accurate filing systems, enhancing document retrieval processes for staff.
- Assisted in the preparation of financial statements and reports, improving data accuracy.
Education
High School Diploma
Associate of Applied Science - Office Administration
Skills
Laboratory safety protocols
Sample preparation
Microscopy techniques
Lab result interpretation
Timeline
LAB TECH
Sunshine Mills
10.2019 - 06.2026Read More
Customer Support Specialist
Walgreens
06.2016 - 10.2017Read More
Secretary
HOLCOMB CPA
04.2003 - 08.2007Read More
RED BAY HIGH SCHOOL
High School Diploma
Read More
Shoal Community College
Associate of Applied Science from Office Administration
Read More