Twila Kendrick
Chillicothe,OH
Summary
Dedicated Laboratory Manager with a proven track record of hard work, enhancing lab efficiency and team productivity through process improvements and effective team leadership. Skilled in data management and fostering a culture of ethics and integrity, I've significantly contributed to operational excellence and budget optimization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Laboratory Manager
Highland District Hospital
01.2018 - Current
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Set and oversaw quality assurance guidelines for laboratory work.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Coordinated cross-functional projects with other departments, leading to increased collaboration and shared resources among teams.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
Pathology Supervisor/Cytotechnologist
Adena Medical Center
06.2008 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Aided in the early detection of cancer by performing comprehensive screening of Pap smears and other body fluids.
- Observed all defined lab protocols in regard to specimen processing and collection, maintaining standards to promote accuracy and precision in results.
Medical Laboratory Technician
Adena Medical Center
01.2001 - 06.2008
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Education
Master of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ02.2026
Bachelor of Science - Cytotechnology
Marshall University
Huntington, WV06.2008
Associate of Science - Medical Laboratory Science
The University of Rio Grande
Rio Grande, OH06.2000
Skills
- Data Management
- Hazardous waste management
- Equipment management
- Laboratory work competency
- Standard Operating Procedures
- Ethics and integrity
- Team Leadership
- Process Improvement
- Budget Administration
Certification
- Lean Six Sigma Green Belt Certification (LSSGB)
- Medical Laboratory Scientist (ASCP)
- Cytotechnologist (ASCP)
Timeline
Laboratory Manager
Highland District Hospital
01.2018 - Current
Pathology Supervisor/Cytotechnologist
Adena Medical Center
06.2008 - 10.2017
Medical Laboratory Technician
Adena Medical Center
01.2001 - 06.2008
- Lean Six Sigma Green Belt Certification (LSSGB)
- Medical Laboratory Scientist (ASCP)
- Cytotechnologist (ASCP)
Master of Arts - Healthcare Administration
University of Phoenix
Bachelor of Science - Cytotechnology
Marshall University
Associate of Science - Medical Laboratory Science
The University of Rio Grande
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