Summary
Overview
Work History
Skills
Education
Work Preference
Timeline
Generic

TWILA MARTIN

Vienna,WV

Summary

l am a very ambitious individual who works well around people and as a team player. I adept well to any situation that I am faced with. I enjoy working around people and I will always dedicate and strive myself to be the best at whatever it is that I do. Technically-astute Projectionist with 2 years of meticulous experience delivering perfect movies, films and client presentations. Computer-savvy professional with up-to-date audio-visual and social media expertise. Committed to meeting customer needs and to resourcefully and cahnly addressing challenges without service interruptions or delays.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Retail Store Manager

Catos Clothing
Marietta, Ohio
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Assisted store manager in meeting standards for customer service and quality.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.

Store Manager of Operations

J C Penny Distribution Center
Marion, Ohio
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

State Tested Nursing Assistant

Interim HealthCare
Marietta , Ohio
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
  • Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Improved patient care by providing compassionate and attentive assistance with daily living activities.
  • Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
  • Supported rehabilitation goals for patients by assisting with prescribed exercises under the guidance of therapists.
  • Promoted patient dignity through respectful communication, privacy protection, and culturally sensitive interactions.
  • Participated in interdisciplinary team meetings to provide comprehensive care planning for each patient''s unique needs.
  • Enabled better quality rest for patients through diligent observation of nighttime routines, noise reduction efforts, and prompt attention to their needs throughout the night shift hours.

IT Communications Specialist

Tiktoc
, Hong Kong
04.2023 - Current
  • Task Prioritization
  • Time Management
  • Analytical Thinking
  • Interpersonal Skills
  • Attention to Detail
  • Professional Demeanor
  • Performance Management
  • Identified potent~al risks associated with projects and developed mitigation strategies
  • Provided technical support to team members when needed during the course of a project
  • Managed relationships with external partners and clients throughout the life cycle of a project
  • Developed and implemented strategies for forecasting, budgeting, and project planning
  • Maintained accurate records of all project activities in the database system
  • Recommended changes to existing processes based on analysis of current trends or patterns
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes
  • Set up tables and chairs for parties and large groups
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service
  • Responded promptly to requests from servers or other staff members
  • Organized menus, silverware, and condiments at each table prior to seating guests
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons
  • Ollaborated with team n1embers to achieve daily goals within specified time frame.
  • Maintained office PCs, networks and mobile devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.

Server Assistant

The Omlette shoppe l
Parkersburg, WV
01.2023 - 12.2023
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Greeted customers warmly to provide exceptional customer service.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

Skills

  • Technical Knowledge
  • Scheduling Expertise
  • Cost Estimation
  • Scope Definition
  • Strong Attention to Detail
  • Conflict Resolution Techniques
  • Decision-Making
  • Project Leadership
  • Production Work
  • Log Files
  • Google Docs
  • Client IT Platforms

Education

Diploma - Biology

Frontier High School
New Matamoras, OH
1989.08 - 1993.05

State License - Nursing Education

Arbors @ Marietta
Marietta, OH

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionFlexible work hoursCareer advancementTeam Building / Company RetreatsHealthcare benefits

Timeline

IT Communications Specialist

Tiktoc
04.2023 - Current

Server Assistant

The Omlette shoppe l
01.2023 - 12.2023

Diploma - Biology

Frontier High School
1989.08 - 1993.05

Assistant Retail Store Manager

Catos Clothing

Store Manager of Operations

J C Penny Distribution Center

State Tested Nursing Assistant

Interim HealthCare

State License - Nursing Education

Arbors @ Marietta

Similar Profiles

CREATE PROFILE
TWILA MARTIN