TWILA McKnight

Administrative Support Training Program:

Opening & Closing duties, Outlook email and calendar, check in Co for appointments, daily schedule review, answer phones,

• Managed patient scheduling, optimizing appointment flow and reducing wait times.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Provided front desk support, ensuring a welcoming environment for patients upon arrival.
• Handled patient inquiries and resolved issues promptly to improve overall satisfaction.
• Improved patient wait times with organized front desk procedures and effective communication between staff members.
• Handled incoming calls professionally, directing them appropriately while addressing caller inquiries efficiently and courteously

• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely meal preparation and delivery.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Facilitated team-oriented environment, contributing to positive working atmosphere.

• Assisted customers in selecting electronics based on needs and preferences.
• Demonstrated product features and benefits to enhance customer understanding.
• Managed inventory levels, ensuring availability of popular electronics items.
• Trained new associates on sales techniques and product knowledge.

• Maintained cleanliness and sanitation standards across all school facilities.
• Operated cleaning equipment and tools efficiently, ensuring optimal performance.
• Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
• Collaborated with staff to develop schedules for deep cleaning tasks.