Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twila Thomas

Houston,United States

Summary

Dynamic and highly organized Executive Assistant with over 10 years of administrative support experience, including more than 7 years supporting C-level executives. Proven ability to manage complex calendars, travel logistics, and high-profile events with discretion and professionalism. Seeking to leverage my skills and experience to support the executive leadership team.

Overview

16
16
years of professional experience

Work History

Executive Assistant to CEO, VPO, VP of Real Estate

Empower CDC
04.2022 - Current
  • Manage complex calendar and travel logistics for senior executives.
  • Organize high-profile meetings and events, coordinating with external vendors and preparing necessary materials.
  • Streamline communication between executives, board members, and team members.
  • Maintain confidential information securely.
  • Manage office operations, including processing invoices and reconciling accounts.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties, ensuring timely distribution to all board members.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Escrow Assistant

Alamo Title Company
03.2021 - 05.2023
  • Reviewed title reports and legal documents for accuracy and compliance.
  • Managed escrow accounts and ensured timely disbursements and receipts.
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Handled communication with clients, agents, and other parties involved in the transaction.
  • Organized appointments, closings, and other tasks that require timely execution.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.

Executive Assistant

Professional Alternatives
09.2020 - 03.2021
  • Coordinated meetings and prepared agendas to facilitate effective communication.
  • Prioritized tasks and deadlines for efficient workflow.
  • Handled confidential information with professionalism in a high-pressure corporate setting.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Owner

Bubble Tap Houston
05.2019 - 10.2020
  • Owned and managed a mobile champagne trailer, coordinating and executing events.
  • Maintained health and safety standards, ensuring compliance with local regulations.
  • Managed day-to-day business operations.
  • Collaborated with vendors and clients for seamless service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Liability Claims Adjuster

GEICO, Government Employees Insurance
01.2014 - 05.2019
  • Analyzed insurance claims to determine company liability.
  • Maintained communication with claimants and attorneys to determine treatment status.
  • Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
  • Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
  • Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.

Sales Manager

Joan Pillow, A Bridal Salon,
11.2009 - 12.2013
  • Reported directly to the CEO and supported the sales team in writing proposals and closing contracts.
  • Developed sales department budgets and trained incoming team members.
  • Coordinated in-store events and exceeded sales quotas for four consecutive years.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Masters Human Resource Management - Human Resources Management

Houston Chrisitian University
Houston, TX
12-2026

MBA - Business

University of Phoenix
Houston, TX
05-2013

Skills

  • Calendar Management & Scheduling
  • Office management
  • Expense reporting
  • Travel Coordination
  • Communication
  • Event Planning
  • Confidentiality & Discretion
  • Microsoft Office Suite
  • Time Management & Organization
  • Executive support
  • Project management

Timeline

Executive Assistant to CEO, VPO, VP of Real Estate

Empower CDC
04.2022 - Current

Escrow Assistant

Alamo Title Company
03.2021 - 05.2023

Executive Assistant

Professional Alternatives
09.2020 - 03.2021

Owner

Bubble Tap Houston
05.2019 - 10.2020

Liability Claims Adjuster

GEICO, Government Employees Insurance
01.2014 - 05.2019

Sales Manager

Joan Pillow, A Bridal Salon,
11.2009 - 12.2013

Masters Human Resource Management - Human Resources Management

Houston Chrisitian University

MBA - Business

University of Phoenix

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