Twila Wilkerson
Charlotte,NC
Summary
Proven leader with a track record of enhancing profitability and operational efficiency at Fulenwider Enterprises. Excelled in team building and operations management, significantly improving customer relations and inventory control. Skilled in leveraging leadership abilities and problem resolution skills to achieve and surpass goals, fostering long-term success and loyalty with key stakeholders. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated Restaurant General Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
General Manager
Fulenwider Enterprises
06.2017 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Ensuring compliance with regulations sanitation and safety with Health Department as well as Steritech.
- Ensuring high quality customer service to maintain inventory and operational cost.
- Manage restaurant good reputation/image and suggest ways to improve it.
- Managed approximately 20 employees daily with deployment and shift huddles.
Office Assistant
Clarke Distributing
09.1996 - 08.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Expedited orders, checking stock for customers as well as vendors.
- Creating checks, credits, invoices, review accounts, collections, open new accounts, check credit references, daily invoices to customers, review invoices against shippers for accuracy.
Education
High School Diploma -
Susan Miller Dorsey High
Los Angeles, CA06.1991
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training, development, and coaching
- Customer Relations
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Labor Cost Controls
- Consistently meet goals
Accomplishments
ServSafe Certified
Timeline
General Manager
Fulenwider Enterprises
06.2017 - 09.2024
Office Assistant
Clarke Distributing
09.1996 - 08.2012
High School Diploma -
Susan Miller Dorsey High
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