Summary
Overview
Work History
Education
Skills
Timeline
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Twilia Dixon

Nashville,TN

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Administrative Clerk

Ussssa
02.2021 - 11.2023
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Arranged meetings and appointments and updated records to assist management.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Front Office Assistant

Usse
05.2017 - 01.2022
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and implemented office policies to enhance efficiency in operations.
  • Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
  • Maintained transaction security by verifying payment cards against identification.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Education

Associate of Arts - Business Administration And Management

Tennessee State University
Nashville, TN
05.2024

Skills

  • Data Compilation
  • Complex Transaction Processing
  • Correspondence Preparation
  • Spreadsheet Development
  • Billing and Invoicing
  • Customer Follow-Up
  • Database Entry
  • Taking Directions
  • Documentation and Recordkeeping
  • Clerical Support
  • Schedule Management
  • Word Processing
  • Office Supply Management
  • Verbal and Written Communication
  • Appointment Scheduling

Timeline

Administrative Clerk

Ussssa
02.2021 - 11.2023

Front Office Assistant

Usse
05.2017 - 01.2022

Associate of Arts - Business Administration And Management

Tennessee State University

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Twilia Dixon