Twilight (Kadeen) Russell

• Company Overview: Workforce and Continuing Education Department.
• Work study at Capital Campus.
• Answer phone calls and respond to emails from students, faculty, and staff.
• Assist with program registration, data entry, and record-keeping.
• Help with event planning, coordination, and execution.
• Provide support with marketing and promotional activities.
• Assist with curriculum development and instructional design.
• Collaborate with faculty and staff to ensure program success.
• Perform other administrative tasks as needed.
• Assisted in the organization and filing of student records and documents.
• Supported faculty members with research projects and other tasks as assigned.
• Provided administrative support to departments across campus, including data entry and record keeping.
• Answered telephones, responding to inquiries and providing information as needed.

• Greeted patients and scheduled appointments.
• Maintained patient records, including medical histories and insurance information.
• Prepared treatment rooms for patient examinations.
• Answered telephones, directed calls, and took messages.
• Organized filing systems to store patient data securely.
• Assisted physicians with procedures as needed.
• Compiled and maintained detailed reports of each visit.
• Verified insurance coverage and managed billing processes.
• Provided assistance with laboratory tasks such as drawing blood or preparing specimens for testing.
• Performed clerical duties such as typing, transcribing dictation, and updating databases.
• Ensured that all medical documents were accurately completed prior to submission.
• Coordinated the delivery of lab results to appropriate personnel.
• Assisted with scheduling surgeries or tests when requested.
• Maintained a clean reception area by tidying up furniture and organizing magazines.
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
• Maintained smooth flow of examinations to keep appointments on schedule.
• Submitted diagnosis and procedure codes for insurance companies.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Created new patient charts and entered demographic information into the system.
• Reviewed existing medical records for accuracy and completeness of data entry.
• Maintained and updated patient medical records in a secure electronic database.
• Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
• Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
• Submitted claims electronically to insurance companies in accordance with regulations.
• Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.
• Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.

• Company Overview: Amazon Locker Hub, Fulfillment Associate.

Receive, pick, and stow customer orders, process returns, and prepare for delivery.

• Assist customers with questions they may have.
• Work through problem-solving scenarios for customers.
• Receive and put away inventory.
• Get customer orders ready, and pack them up.
• Amazon Locker Hub, Fulfillment Associate.
• Amazon Warehouse, Windsor Locks, CT.
• Verified orders for accuracy and completeness, ensuring all necessary components were included.
• Utilized warehouse management system to track inventory and maintain records of shipments.
• Loaded items onto pallets or into containers for shipment.

• Company Overview: Office Print & Ship Services Inc., and Ground.
• Collaborated with clients to develop action plans to address specific challenges and objectives.
• Glastonbury, CT.
• Asking for orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
• Tracking shipments and working safely and efficiently while sorting, processing, loading, and unloading packages.
• Office Print & Ship Services, Inc.
• Verified credit card charges against purchase receipts for accuracy.
• Reported any discrepancies or errors in pricing or inventory levels to management.
• Processed shipments received from vendors according to established protocols.
• Helped customers locate items within the store using the inventory system.
• Developed and implemented customized strategies to meet client needs.