Hi, I’m
Twilla Estright
manager
Reading,pa
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 1 year of experience in team leadership in restaurant industry. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
years of professional experience
Work History
Red Lobster Restaurant
Restaurant Manager
04.2015 - Current
Job overview
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Wrote schedules for all back of house employees
- I started as a line cook
- Became a certified grill mater
- promoted to certified restaurant manager
- promoted to manager
Abraham Lincoln Hotel
Sous Chef
09.2013 - 04.2015
Job overview
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Education
Reading HighReading, PA
Ged
Skills
- Training and Onboarding
- Trained in performance and wage reviews
- Work Planning and Prioritization
- Passion for customer satisfaction
- Inventory Management
- Food plating and presentation
- Staff Management
- Schedule Coordination
- Operations Management
- Kitchen equipment operation and maintenance
- Food Service Background
Timeline
Restaurant Manager
Red Lobster Restaurant
04.2015 - Current
Sous Chef
Abraham Lincoln Hotel
09.2013 - 04.2015
Reading High
Ged
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