Twilla Padilla
Española,NM
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Am focused on meeting customer expectations and achieving company goals. Dependable, punctual, trust worthy, honest and am outgoing.
Overview
15
15
years of professional experience
Work History
Supervisor
Freddy's Frozen Custard & Steakburgers
Espanola , United States
2016.03 - Current
- Monitored cash intake and deposit records
- Completed store opening and closing procedures and balanced tills
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
- Responded to and resolved customer questions and concerns.
Supervisor
Gold Dust Restaurant At Cities Of Gold Hotel
Santa Fe , NM
2013.03 - 2022.01
- Cashier, server, bartender and banquet server
- Strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues,
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Inventory for products for restaurant and bar
- Counting tills at beginning and end of shifts
Education
GED -
Robertson High School
Las Vegas, NM07.1997
Skills
- Cash Register Operations
- Service Quality
- Guest Satisfaction
- Employee Coaching and Motivation
- Quality Standards
- Resolving Complaints
- Safe Work Methods
- Changing Out Tills
- Restaurant Operation
- Judgment and Decision-Making
- Bank Deposit Preparation
- Store Opening and Closing Procedures
Timeline
Supervisor
Freddy's Frozen Custard & Steakburgers
2016.03 - Current
Supervisor
Gold Dust Restaurant At Cities Of Gold Hotel
2013.03 - 2022.01
GED -
Robertson High School
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