Twilla Simpson

Administrative Assistant

Cook Paving & Construction

03.2016 - Current

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Liaised between clients and vendors and maintained effective lines of communication.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.