Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
What Sets Me Apart
TAMEKA WILLIAMS

TAMEKA WILLIAMS

Florissant,MO
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Executive Product Leader with 15+ years of experience building and scaling digital marketplaces, fintech platforms, and consumer-facing products across regulated industries. Proven expertise in two-sided marketplace strategy, supply-demand balancing, and multi-stakeholder value creation, including launching digital insurance marketplaces and managing platforms serving over 25 million users. Deep experience in financial services, payments, and regulatory compliance, combined with technical product management skills in API integration, mobile/web development, and data-driven experimentation. Track record of driving profitable growth through cross-functional leadership, P&L management, and go-to-market execution, while maintaining operational excellence in complex, matrixed organizations. Skilled in managing the full product lifecycle, from opportunity identification to scaled delivery, with expertise in balancing time-to-market with regulatory rigor.

Overview

18
18
years of professional experience
6
6

Scaled Agile Certifications

Work History

Director of Product Management

NTT Data
Plano, TX
08.2021 - Current
  • Spearheaded cross-industry enterprise solutions for Fortune 500 clients, combining product leadership, strategic advisory, and pre-sales execution.
  • Orchestrated RFP responses, led product consultant teams, and delivered impact across healthcare, logistics, fintech, and public sector engagements.
  • Spearheaded 'Project to Product' transformation at UPS, enhancing software quality by 40% and reducing time-to-market by 35%.
  • Directed large-scale application modernization for the Florida Department of Corrections, enabling scalable cloud-native microservices platforms, and reducing maintenance costs.
  • Launched the Fortrea mobile sales enablement platform, increasing clinical sales productivity by 25% through real-time data integration.
  • Transformed Trinity Rail's Transportation Management System with IoT-powered predictive maintenance, improving operational reliability.
  • Redefined Orchid Insurance's product strategy and launched a digital marketplace for casualty insurance market entry, positioning the company for acquisition.
  • Oversaw Verra Mobility's regulatory system replatforming, integrating APIs across DMV jurisdictions for enhanced compliance.
  • Advised multiple enterprise clients on transformation roadmaps, aligning technology investments with P&L goals, and business models.
  • Built enterprise product capability maturity programs, coaching teams and leaders on governance models, and measurable outcomes.
  • Created training programs for product management and Agile leadership, resulting in a 40% increase in team performance.
  • Established user-centered design practices, improving usability scores by 45% across key digital touchpoints.
  • Led strategic solutioning for enterprise RFPs, contributing to multimillion-dollar deal wins by aligning strategies with client business goals.
  • Partnered with sales teams on consultative pre-sales engagements, positioning NTT capabilities for large-scale digital transformation initiatives.

Senior Product Consultant

LeadingAgile
Duluth, GA
08.2020 - 08.2021
  • Delivered product management and transformation consulting services for Fortune 500 clients across the automotive, aerospace, and pharmaceutical industries, focusing on strategic alignment, operational efficiency, and customer-centric product development.
  • Conducted in-depth customer discovery sessions with Eli Lilly's medical device users, identifying unmet needs that shaped the product roadmap and feature prioritization.
  • Established cloud architecture frameworks that balanced regulatory compliance with agile delivery principles, enabling faster decision-making velocity.
  • Developed an innovative product management framework for Eli Lilly that balanced regulatory requirements with customer-centric design, increasing market responsiveness.
  • Created an 18-month strategic roadmap for Eli Lilly that balanced compliance needs with delivery velocity, improving decision-making effectiveness by 40%.
  • Led engineering transformation for Eli Lilly's medical device division, implementing DevOps practices and cloud infrastructure that improved operational efficiency by 30%.
  • Established governance frameworks for Eli Lilly that enhanced strategic alignment while reducing project risk by 27%.
  • Designed and implemented the OKR framework at Ford Motor Company that aligned enterprise strategy with team execution, improving cross-functional collaboration by 45%.

Manager of Product Management

Centene Corporation
Saint Louis, MO
10.2018 - 08.2020
  • Owned product strategy and operational leadership for EDI and ECM departments at one of the nation's largest Medicaid managed care organizations, managing fifteen product owners across departments, while directing cross-functional teams to ensure alignment between compliance requirements, system capabilities, and long-term modernization goals.
  • Led the strategic implementation of electronic claims processing systems, modernizing manual workflows, and integrating EDI automation that improved CMS compliance audit outcomes.
  • Scaled claims processing platform from supporting five million to over fifteen million members, while maintaining performance through architectural improvements.
  • Assessed legacy Medicare and Medicaid claims processing systems, identifying bottlenecks in EDI transaction handling, and compliance workflows that impacted operational efficiency.
  • Directed risk management strategies across multiple healthcare initiatives, reducing regulatory and data processing risk by 40% through structured quality assurance and audit tracking.
  • Conducted gap analyses of claims operations, defining and implementing technology solutions that enhanced compliance accuracy, reporting integrity, and digital scalability.
  • Developed enterprise product roadmaps for digital claims transformation, delivering 25% operational efficiency, and 20% cost savings while maintaining regulatory compliance.
  • Implemented Agile-driven governance and dependency tracking systems, improving visibility into Medicare and Medicaid claims modernization by 25%.
  • Mentored product owners and project teams in Agile methodologies, CMS/HEDIS standards, and claims quality metrics, boosting delivery consistency and throughput by 35%.
  • Partnered with IT, compliance, and business leadership to evaluate and deploy workflow automation platforms and analytics tools, enabling smarter decision-making.

Lead IT Services Product Owner

Clayco Construction
Saint Louis, MO
05.2018 - 10.2018
  • Led IT service product strategy and agile transformation initiatives for a leading construction company, managing five product owners across internal and client-facing digital initiatives, while driving operational excellence and technology adoption.
  • Managed enterprise IT initiatives that reduced project overruns by 30% through improved governance and resource allocation across construction operations.
  • Created real-time dashboards that improved decision-making speed by 35% through enhanced visibility into project health and resource utilization.
  • Implemented agile practices that increased sprint velocity by 40% and service adoption by 50% across IT and construction delivery teams.
  • Led cross-functional teams in launching digital platforms that increased user engagement by 35% for both internal stakeholders and external clients.
  • Drove product strategy for client-facing construction technology solutions, aligning IT capabilities with field operations, and project management requirements.
  • Established a product ownership framework across the construction technology stack, improving delivery consistency and stakeholder alignment.
  • Owned financial performance of product portfolios exceeding $50M annually, managing budgets, investment priorities, and resource allocation across multiple engagements while delivering measurable ROI through operational efficiency gains of 25-40%.

Product Owner | BA Manager| Solutions Architect

Spectrum
Saint Louis, MO
12.2016 - 05.2018
  • Led product strategy, team management, and solution architecture for digital customer experience initiatives, supporting over twenty-five million customers following Charter's acquisition of Time Warner Cable.
  • Managed 20+ business analysts while driving large-scale platform consolidation and customer journey optimization.
  • Led the design of the Customer Portal implementation with reusable components, ensuring a consistent user experience across digital properties while accelerating development.
  • Designed and launched a cloud-based unified customer experience platform post-acquisition, reducing customer churn by 20% through seamless journey consolidation.
  • Conducted extensive customer discovery through user interviews, behavior analysis, and feedback sessions, identifying critical improvement areas in customer journey.
  • Developed a digital strategy that consolidated disparate user journeys into a seamless experience for over twenty-five million customers.
  • Implemented the cloud-based Ping Identity Management solution across distributed infrastructure, that streamlined authentication processes, enhanced security protocols, and reduced login-related customer service calls by 45%.
  • Architected cloud-native solutions, leveraging modern application development practices and DevOps workflows, to support a high-transaction customer environment.
  • Created data-driven product roadmaps with clear success metrics and KPIs, ensuring all initiatives were measurable and aligned with business objectives.

Regulatory Business Analyst | PMO Owner

Monsanto Company
Saint Louis, MO
05.2013 - 12.2016
  • Led the global regulatory program management office for seed development and approval initiatives, working with 27 project managers to oversee 35+ concurrent regulatory projects across 10+ countries, with combined budgets exceeding $50M annually.
  • Drove standardization and efficiency improvements across complex biotech product approval cycles.
  • Managed a comprehensive PMO overseeing 35+ concurrent global regulatory projects for seed development and approvals, with $50M+ annual budgets.
  • Developed enterprise-wide project governance frameworks, standardizing stage-gate processes that improved on-time delivery rates by 40%.
  • Established project portfolio management practices that optimized resource allocation, improved forecasting accuracy by 45%, and enhanced executive visibility.
  • Led cross-functional project teams through complex regulatory approval cycles, coordinating resources across 10+ countries to meet critical market entry deadlines.
  • Managed global regulatory compliance initiatives for biotech seed development, reducing approval times by 20% through process optimization.
  • Implemented a new SAP system for project tracking, standardizing processes across global operations, and improving resource allocation efficiency by 35%.
  • Created comprehensive project management playbooks and templates that reduced onboarding time for new project managers by 60%.
  • Led collaboration between IT and regulatory teams that improved process transparency by 25%.
  • Facilitated biweekly global reviews with stakeholders, maintaining alignment across concurrent product approval projects.

Business Process Analyst III

Wells Fargo Advisors
Saint Louis, MO
06.2009 - 05.2013
  • Led enterprise process optimization and systems analysis initiatives within Wells Fargo's financial advisory division, driving operational efficiency improvements and regulatory compliance across advisor platforms, while enhancing client service delivery.
  • Led enterprise process transformation initiatives, reducing operational bottlenecks by 25%, and improving advisor service efficiency by 30% through strategic workflow redesign.
  • Streamlined advisor and client onboarding workflows, applying Lean principles to reduce cycle times by 15%, and increase throughput.
  • Established data-driven SLA tracking and performance monitoring tools, enhancing visibility into service metrics, and improving adherence by 30%.
  • Implemented the CHAMP platform, enabling financial advisors to assess client risk profiles and tailor investment strategies, resulting in a 40% increase in client satisfaction and improved regulatory alignment.
  • Conducted multi-stakeholder requirements sessions across business and IT units, translating complex financial advisory needs into actionable technical specifications.
  • Performed in-depth systems analysis of legacy advisory platforms, identifying integration points, and aligning product strategy with compliance mandates and business growth objectives.
  • Collaborated across business and technology teams to ensure that platform roadmap priorities supported both advisor productivity and regulatory requirements.

Business Solutions Architect

4th Source IT Consulting
Memphis, TN
06.2007 - 05.2009
  • Served as a Business Solutions Architect for pharmaceutical and healthcare clients, including Express Scripts and Accredo, driving digital transformation initiatives and operational optimization within regulated environments while bridging business requirements with technology solutions.
  • Functioned as a strategic liaison between business and IT for Express Scripts and Accredo, identifying workflow inefficiencies and driving technology solutions that improved operational efficiency by 25%.
  • Led the digital modernization of call center operations, redesigning workflows, and implementing self-service tools that increased throughput by 20% and enhanced the patient experience.
  • Delivered data-driven process optimization strategies, using analytics to identify systemic bottlenecks, and align technology investments with business priorities.
  • Directed Rx processing and intake transformation projects, integrating FIP/QS1 systems to improve data integrity, reduce processing times, and elevate regulatory compliance readiness.
  • Collaborated with Cognizant to co-develop callback automation solutions, reducing intake errors, and improving service timelines and accuracy in pharmaceutical support operations.
  • Implemented real-time service response automation, decreasing resolution time by 30%, and improving call routing precision, leading to increased patient satisfaction.
  • Evaluated and introduced emerging technologies to support enterprise digital transformation goals, improving vendor collaboration and service capability within a regulated healthcare environment.
  • Developed and deployed automation frameworks for invoice routing and cost-to-fill analysis, reducing manual processes by 25%.

Education

Master of Science - Psychology

University of Phoenix, Phoenix, AZ
08.2011

Bachelor of Arts - Psychology

University of Missouri - Saint Louis, Saint Louis, MO
05.2009

Skills

  • Two-Sided Marketplace Strategy & Execution
  • Supply & Demand Balancing
  • Multi-Stakeholder Value Creation
  • Platform Economics & Network Effects
  • Strategic Product Leadership
  • Full Product Lifecycle Management
  • Go-to-Market Strategy
  • Product Metrics & KPIs
  • Product Opportunity Identification & Roadmapping
  • Cross-Functional Team Leadership
  • Technical Product Management
  • API Integration & Platform Architecture
  • Data Analytics & Insights
  • A/B Testing & Experimentation
  • Mobile & Web Product Development
  • P&L Management & Budget Planning
  • Financial Services & Payments Experience
  • Risk Management & Compliance
  • Partnership & Sales Collaboration
  • Stakeholder Engagement
  • Matrix Organization Leadership
  • Agile & Design-Led Methodologies
  • Team Management & Development
  • Program Management at Scale

Certification

  • Certified SAFe Agilist, 01/28
  • Certified SAFe 4 Advanced Scrum Master, 01/27
  • Certified SAFe 5 Agile Product Manager, 01/27
  • Certified SAFe 5 Lean Portfolio Manager, 01/27
  • Certified SAFe 5 Release Train Engineer, 01/27
  • Certified SAFe Product Owner / Product Manager, 01/27

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Product Management - NTT Data
08.2021 - Current
Senior Product Consultant - LeadingAgile
08.2020 - 08.2021
Manager of Product Management - Centene Corporation
10.2018 - 08.2020
Lead IT Services Product Owner - Clayco Construction
05.2018 - 10.2018
Product Owner | BA Manager| Solutions Architect - Spectrum
12.2016 - 05.2018
Regulatory Business Analyst | PMO Owner - Monsanto Company
05.2013 - 12.2016
Business Process Analyst III - Wells Fargo Advisors
06.2009 - 05.2013
Business Solutions Architect - 4th Source IT Consulting
06.2007 - 05.2009
University of Phoenix - Master of Science, Psychology
University of Missouri - Saint Louis - Bachelor of Arts, Psychology

What Sets Me Apart

The numbers tell the story, but they don't tell the whole story. Beyond the metrics and achievements lies something more valuable: a leader who doesn't just deliver results, but transforms how organizations think, operate, and win.

I Turn Complex Challenges Into Market Wins

  • While others get stuck in analysis paralysis, I thrive in ambiguous, high-stakes environments - transforming unclear requirements into profitable products that scale. My secret weapon: I speak fluent "business," "technical," and "regulatory" - bridging gaps that kill most initiatives and creating alignment where others see only conflict.

I Build What Others Can't

  • I have a track record of succeeding where others failed: launching marketplaces in regulated industries, scaling platforms 3x without breaking, and delivering transformation projects that actually stick. I don't just manage products - I create the frameworks, processes, and team capabilities that ensure long-term success beyond any single initiative.

I Deliver Results, Not Excuses

  • Numbers don't lie: I consistently exceed targets with 40% efficiency gains, 35% faster time-to-market, and 25% productivity increases across every role. Teams I lead don't just meet deadlines - they accelerate delivery while improving quality, because I build systems that make excellence the default outcome.

I'm Your Transformation Multiplier

  • Transformation isn't just a project for me - it's my core competency. I understand how organizations should operate at their peak and architect the changes needed to get there. While others focus on individual products, I optimize entire ecosystems: the teams, processes, governance models, and cultural shifts that multiply every initiative's impact. My consulting background means I rapidly diagnose organizational inefficiencies and implement scalable solutions - whether you need a product leader, transformation catalyst, or strategic advisor.

I Excel in Any Product Role, Any Domain

  • Domain expertise is overrated - product leadership principles are universal. I've delivered wins across healthcare, fintech, construction, telecom, and biotech by focusing on customer value, market dynamics, and execution excellence. I don't need 6 months to "learn the business" - my framework-driven approach allows me to quickly understand stakeholder needs, competitive landscapes, and technical constraints in any industry. Whether you need a hands-on PM, strategic director, or organizational builder, I adapt my leadership style to what the situation demands while maintaining focus on measurable outcomes.

I'm Your Growth Multiplier

  • I don't just fill a role - I elevate entire organizations, mentoring teams to outperform, building processes that scale, and creating cultures where innovation thrives. My impact extends beyond my direct scope: the frameworks I build and people I develop continue driving results long after projects end. Teams I transform don't just improve incrementally - they fundamentally change how they operate, making every future initiative faster, smoother, and more successful. My transformation expertise is your force multiplier - I don't just solve today's problems, I build the organizational muscle to tackle whatever comes next.